E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

I enter my passcode then get a screen that features a book…

Customer Question
I enter my passcode...

I enter my passcode then get a screen that features a book offering..to open. But then it freexes. Wont open. It worked just fin3 within the pat week.

Technician's Assistant: When could you last access your device?

Several days ago.

Technician's Assistant: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure you don't lose your e-books and other data.

Ok

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Want to open aa book I am reading

Submitted: 1 month ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 4 minutes by:
3/17/2018
Electronics Technician: Aric, Technician replied 1 month ago
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 46,673
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own E-Readers Question
Electronics Technician: Aric, Technician replied 1 month ago

The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute).
If this does not cure the issue, try that reset up to THREE TIMES and wait the full minute to see if it reboots.

If you're still running into problems, then try plugging the Kindle into the charger for 15 minutes, then eject it and try the reboot a couple of more times.

Ask Your Own E-Readers Question
Electronics Technician: Aric, Technician replied 1 month ago

Please view my reply and try those steps to proceed.

Ask Your Own E-Readers Question
Was this answer helpful?
Ask Aric Your Own Question
Aric
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 46,673
46,673 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

Aric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

140 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I have changed jobs. Therefore I cannot use my work address
I have changed jobs. Therefore I cannot use my work address or work cell number and I cannot access my content, I do not remember my password. My login is *********** i have had 2 kindle with the curr… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I have a new computer but I cannot access my old e-mail
I have a new computer but I cannot access my old e-mail account.I have lost my kindle e-books. ***** ***** … read more
Harry
Harry
1,395 satisfied customers
When I want to go to another page, it doesn't always work.
When I want to go to another page, it doesn't always work. … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
Access to my kindle library. Can't open it. Access to my
I have read book on my kindle for years and can't figure out why I can't access… read more
RandyNetwork Tech
RandyNetwork Tech
1,753 satisfied customers
The touch capability is not working. It just stopped
The touch capability is not working. It just stopped responding … read more
RandyNetwork Tech
RandyNetwork Tech
1,753 satisfied customers
My Aunty received a Kindle for 87th birthday and I'm trying
My Aunty received a Kindle for 87th birthday and I'm trying to set it up for her. I can't get the link to go through her mobile phone because she has forgotten her password ***** the App Store. Is the… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
ךOST ALL MY BOOKS! ךOST MY ENTIRE LIBRARY. ן JUST DISCOVERED
ן JUST DISCOVERED IT AFTER A LONG TIME OF NOT READING THERE … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
The battery indicated it needed to be charged but after few
the battery indicated it needed to be charged but after few hours it shows no indication of being charged … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Help I received a Kindle today and the instructions are in
Help I received a Kindle today and the instructions are in Spanish? … read more
Harry
Harry
1,395 satisfied customers
I was in VA and my kindle automatically connected to my
I was in VA and my kindle automatically connected to my daughter's wifi since I had been there before but when I returned to my home in NJ it will not connect to my wifi. It keeps saying I have the wr… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
78 satisfied customers
My kindle got wet (briefly). I was able to wipe it off and
My kindle got wet (briefly). I was able to wipe it off and continue using it for an hour or so. Next day everything was gone except Kindle set up. What to do? … read more
RandyNetwork Tech
RandyNetwork Tech
1,753 satisfied customers
Cannot register my kindle, It will not accept my password, I
cannot register my kindle, It will not accept my password, I think I have forgotten it … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
78 satisfied customers
My fire hdx 7 will not charge. A few years, not sure. New
My fire hdx 7 will not charge JA: How old is your Fire? Customer: A few years, not sure JA: What have you tried so far with your Fire? Customer: New chargers JA: Anything else you want the Android Exp… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
Several years ago I was given my Kindle as a gift. I no
Several years ago I was given my Kindle as a gift. I no longer can charge it and am so upset as I love it. I have several books on it that I will not be able to read. Any thing you can do? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I have an amazon fire HD8. How do I remove downloaded books
I have an amazon fire HD8. How do I remove downloaded books (or audiobooks from the device? … read more
Harry
Harry
1,395 satisfied customers
I misplaced my kindle fire approximately 2 years ago. I
I misplaced my kindle fire approximately 2 years ago. I found it and restarted it. It is not taking my password. I do not know if my books in particular were saved since my purchase of the kindle fire… read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
Nook will not accept my 7 letter pass word that i have
nook will not accept my 7 letter pass word that i have previosly used … read more
Harry
Harry
1,395 satisfied customers
How do I find my wifi network.? The one for my old kindle
how do I find my wifi network.? The one for my old kindle does not work … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
788 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x