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I have a Kindle Fire 5 and it usually works just fine.
I have a Kindle Fire 5 and it usually works just fine. However, for the last several weeks I have been unable to use it because of an authentication problem. I have had this difficulty before, but I w… read more
Cris
Cris
1,330 satisfied customers
Having trouble with my kindle not connecting to our WIFI in
Having trouble with my kindle not connecting to our WIFI in our home when all other electronic devices are connected. When going through settings to check connection it gives me "authentication proble… read more
Cris
Cris
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I can't connect to my wireless? I tried all the tips listed
I can't connect to my wireless? I tried all the tips listed on the kindle but it still says not authenticated? … read more
Josh
Josh
It Support Specialist
Associate Degree
778 satisfied customers
Kindle is having authentication problem connecting to wifi,
kindle is having authentication problem connecting to wifi … read more
Randy***** CellTech
Randy***** CellTech
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My kindle will not stay connected too wifi. And is high
my kindle will not stay connected too wifi JA: Does your network appear in the Wi-Fi list on your Kindle? Customer: yes, and is high strength JA: Are other devices (computer, phone, etc.) connecting t… read more
Josh
Josh
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Associate Degree
778 satisfied customers
I am trying to connect my kindle fire to the internet. I
I am trying to connect my kindle fire to the internet. I have an AT&T network box and my kindle does not recognize it. It says it is authenticating, but that is it. I have waited about 20 minutes and … read more
Richard
Richard
IT Manager
IT Manager, Consultant
6,096 satisfied customers
2 things: (1) I lost my Kindle while traveling last week. I
2 things: (1) I lost my Kindle while traveling last week. I had about 65 books stored. Can those be transferred to my new Kindle device; (2) I'm having trouble connecting to my wifi. I am using the co… read more
Richard
Richard
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IT Manager, Consultant
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Trying to get both of our Kindle's to connect to our
Trying to get both of our Kindle's to connect to our household WIFI., the WIFI is properly identified, the password ***** ***** I have tried the same things for hours. It will show connected for a mom… read more
Aparna Indresh
Aparna Indresh
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I have trouble with authentication of my wi-fi network.
I have trouble with authentication of my wi-fi network … read more
Chris Lindsey
Chris Lindsey
IT University
158 satisfied customers
I just installed a new wireless router and I cannot connect
I just installed a new wireless router and I cannot connect to wifi. I have two other kindles that connected and are working. However, on my 2nd kindle, authentication keeps failing. … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
4,255 satisfied customers
I cannot connect my Kindle to my wifi and ATT isn't much
I cannot connect my Kindle to my wifi and ATT isn't much help. Is it possible the kindle has "died" It is about 5 years old. … read more
Richard
Richard
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IT Manager, Consultant
6,096 satisfied customers
I have lost my connection to WiFi and have tried everything
I have lost my connection to WiFi and have tried everything Im know to get it back to nm avail … read more
Randy***** CellTech
Randy***** CellTech
1,887 satisfied customers
My kindle has somehow lost its internet connection and I
My kindle has somehow lost its internet connection and I can't seem to find how to fix that, my name is ***** ***** and it shows saved and when it goes to authenticate it says authentication failed … read more
GeekGal
GeekGal
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Bachelors Degree
587 satisfied customers
I have a kindle fire 7 and my husband also has one his we
I have a kindle fire 7 and my husband also has one his we were able to get connected but mine won't connect and we have the same wifi but we want different accounts … read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,328 satisfied customers
I recently upgraded my internet and got a new router, since
I recently upgraded my internet and got a new router, since then my Kindle fire HD keeps giving me message that says there is an authentication problem with my wifi. It also says that the signal is ve… read more
Nathan
Nathan
Bachelors of Science
25,968 satisfied customers
My Paperwhite Kindle is supposed to be able to connect to wifi
My Paperwhite Kindle is supposed to be able to connect to wifi and 3G, but it does not connect to 3G.… read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
16,517 satisfied customers
After working without problems, i have authentication failed
After working without problems, i have authentication failed each time i try to start. I notice that the rectangle upper right corner stays empty even after being charged over night. Help. I 've just … read more
Thomas
Thomas
IT Manager
Associate Degree
1,555 satisfied customers
For several times now, my Kindle has reset. It changes from
For several times now, my Kindle has reset. It changes from a landscape view (which I prefer) to portrait when I turn it on. Last night, however, it did that and would not connect to a wi-fi network. … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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