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I have a kindle paper brand new will only charge if upside…

Customer Question
I have a kindle...

I have a kindle paper white brand new will only charge if upside dowm

Technician's Assistant: How long has this been going on with your Kindle? What have you tried so far?

About Xmas it was a gift. I’ve used the kindle cord that came with it that I tried but doesn’t work at all and I’ve tried a android cord, not much else to try is there.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

The cords are slightly wobbly when connected

Submitted: 4 months ago.Category: E-Readers
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Answered in 2 hours by:
3/17/2018
Electronics Technician: Harry, Customer Service replied 4 months ago
Harry
Harry, Customer Service
Category: E-Readers
Satisfied Customers: 2,604
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago
please, it has charged after 20hrs using a generic cord but it had to be upside down.
Electronics Technician: Harry, Customer Service replied 4 months ago

Do you have a case on the Kindle?

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Customer reply replied 4 months ago
No longer need Yr assistance, problem is solved
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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