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I can't log on to optimum. About a year ago. No i haven't, i…

Customer Question
I can't log on...

I can't log on to optimum.

Technician's Assistant: When could you last access your device?

About a year ago

Technician's Assistant: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure you don't lose your e-books and other data.

No i haven't , i have no idea how to start

Submitted: 1 month ago.Category: E-Readers
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Answered in 7 minutes by:
3/17/2018
Electronics Technician: Randy Boman, Technician replied 1 month ago
Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 10,365
Experience: E-Reader Technician
Verified
Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!
Are you trying to connect to WiFi?
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Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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