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I have an original Kindle....5 years old. Suddenly, scree,
I have an original Kindle....5 years old. Suddenly, scree, grayed and froze in the middle of reading. I have tried to reboot but the screen stays on the page where is was frozen. I can seen the words … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,296 satisfied customers
It seems like it froze up. can't charge, turn page or get in
it seems like it froze up. can't charge, turn page or get in the apps on top . … read more
Louie
Louie
Senior Technician
Associate Degree
10,609 satisfied customers
My Kindle Touch froze mid-page. I have followed all
My Kindle Touch froze mid-page. I have followed all directions for restart but nothing works. What's next? … read more
Randy Boman
Randy Boman
Technician
10,736 satisfied customers
My kindle paperwhite has a frozen screen. I figure the
my name is***** kindle paperwhite has a frozen screen. I figure the battery must have gone critically low, since this morning when I plugged it into my computer, the computer couldn't even see it. It'… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,931 satisfied customers
My Kindle paper white has a frozen screen. I had just loaded
My Kindle paper white has a frozen screen. I had just loaded a new book and when I hit "home" to see if it was there, the screen froze with a weird picture ,"swipe to unlock Kindle" across the bottom,… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
539 satisfied customers
Kindle was charged. Was reading when screen went to picture
Kindle was charged. Was reading when screen went to picture of battery with connection and an arrow and what looks like a thunder bolt. Is frozen on this.… read more
Cory
Cory
Vocational, Technical or Trade Scho
636 satisfied customers
I was playing the "Frozen" game on my Kindle and the screen
I was playing the "Frozen" game on my Kindle and the screen just froze up while it was loading a new game. I tried to turn it off and back on to no avail. I plugged it back in to the charger and the l… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
539 satisfied customers
While reading my Kindle just froze on a page-type is not even
While reading my Kindle just froze on a page-type is not even (light & dark-will not return to home or turn off… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
539 satisfied customers
Kindle will not charge. Showing a picture of a battery with
Kindle will not charge. Showing a picture of a battery with almost no power on screen after being plugged in overnight. Green light is on, but will not turn on. None of the buttons take me anywhere, e… read more
Cory
Cory
Vocational, Technical or Trade Scho
636 satisfied customers
My Kindle has problems. I turned it on and it froze on the
My Kindle has problems. I turned it on and it froze on the last page of the book I was reading. It wouldn't turn off. I tried to re-charge via a USB on the computer in "USB Drive Mode." I have kept th… read more
Cory
Cory
Vocational, Technical or Trade Scho
636 satisfied customers
kindle will not power up. Even after connected to ac power
kindle will not power up. Even after connected to ac power through USB port. Screen froze on the slide and release page.… read more
Cory
Cory
Vocational, Technical or Trade Scho
636 satisfied customers
My kindle died and is out of warranty. the kindle tech peple
my kindle died and is out of warranty. the kindle tech peple tell me the battery is good but they cannot help me. it is just froze at the boy on the hill with ther loading bar showing, but it will not… read more
Cory
Cory
Vocational, Technical or Trade Scho
636 satisfied customers
My Amazon Kindle froze briefly a few days ago, but froze this
My Amazon Kindle froze briefly a few days ago, but froze this morning while I was reading it, It is still frozen, I can't even turn it off completely and the green batery light is on continuesly. My k… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
got Kindel last year...it is registered..screen says critical
got Kindel last year...it is registered..screen says critical battery....may take up to 30 minutes to recharge..it has been hooked to computer..just as before....and it won't charge...light turns gree… read more
Daniel
Daniel
Bachelor's Degree
4,024 satisfied customers
My kindle is screen is frozen. I have held switch on for 30
My kindle is screen is frozen. I have held switch on for 30 seconds and nothing. I tried to charge and light does not show anything yellow or green. Kindle was working fine and decided to charge becau… read more
namstech
namstech
Software Development Engineer
Master's Degree
546 satisfied customers
A couple of months ago I had to replace my Kindle because the
A couple of months ago I had to replace my Kindle because the screen froze. I received a replacement and now I have the same problem. Do I need to get another replacement?… read more
Simit
Simit
Bachelor's Degree
3,715 satisfied customers
My Kindle seems to be frozen. I cant move pages and cant
My Kindle seems to be frozen. I can't move pages and can't slide button on bottom. I charged it last night and have a green light, but it now shows that I have no battery power; it also tells me I'm n… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My sons Kindle froze up while he tried to start up his kindle.
My son's Kindle froze up while he tried to start up his kindle. The screen froze mid-startup. Now he can't turn it on or off, and he's not sure if it's using battery or not. I don't think it's on low … read more
Andy Mont
Andy Mont
Researcher
Master's Degree
251 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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