E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

Charged up but ca not register problem with logon. New

Customer Question
Charged up but ca...

Charged up but ca not register problem with logon

Technician's Assistant: When could you last access your device?

New device

Technician's Assistant: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure you don't lose your e-books and other data.

No data on ir never used can not locate tool bar or menu

Submitted: 4 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 6 minutes by:
3/16/2018
Electronics Technician: Benjamin Larson, Customer Service replied 4 months ago
Benjamin Larson
Benjamin Larson, Customer Service
Category: E-Readers
Satisfied Customers: 115
Experience: Software Development Engineer at Dell
Verified
Welcome to Just Answer. My name is ***** ***** I would love to help you with your question.What is the model of your device?I understand it is a new e-reader and you are trying to register, correct?
Ask Your Own E-Readers Question
Customer reply replied 4 months ago
kindle paperwhite
yes
Electronics Technician: Benjamin Larson, Customer Service replied 4 months ago
Great, I have one of those too. What error or issues are you having when you try to register?
Ask Your Own E-Readers Question
Electronics Technician: Benjamin Larson, Customer Service replied 4 months ago

Hi, this is Benjamin. I just wanted to check in with you. Do you still need help with your issue? If what I provided help you solve it, great! If not, can you please reply to my questions above so I may continue to help you?

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
Cannot logon to my amazon account. Just received kindle fire
just received kindle fire second hand - it has been reset … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I am trying to register my new e-reader. keeps telling me
i am trying to register my new e-reader. keeps telling me there is a problem with my registration. I used my e-mail address and password. … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I am having trouble settle my new Paper. The old one died
I am having trouble settle my new Paper White. The old one died after several years. We have several users in our family. I need to change the user from wife etc. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
MY READER IS FROZEN ON A BOOK COVER AND i CAN'T GET TO OPEN
MY READER IS FROZEN ON A BOOK COVER AND i CAN'T GET TO OPEN UP. I WENT TO AN AMAZON SALES CENTER AND THEY SHARED A SITE THAT SHOWED HOW TO REPAIR THIS ISSUE BY OPENING UP THE READER AND PUSHING IN A C… read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
Recently my husband was given a kindle that was previously
Recently my husband was given a kindle that was previously owned by a family member. I have been trying to set it up but have been unable to do so. I set up an Amazon account and that is fine and it i… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
Bought grandson new fire old one had pass word want to use
bought grandson new fire old one had pass word want to use it . his mother set it up under her name and my company mosespeterson realty.what do i do to registar it … read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
My Kindle died when I was doing the mandatory upgrade a
My Kindle died when I was doing the mandatory upgrade a couple of months ago. I decided to get a new Kindle rather than try to fix it. As a result, a friend offed to sell me hers. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
Ihave a Kindle fire HDX and while charging it lost all data.
Ihave a Kindle fire HDX and while charging it lost all data. When I turn it on it says it's not even registered … read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
Just ordered a new Paperwhite Kindle. My old one is 5 years
Just ordered a new Paperwhite Kindle. My old one is 5 years old and not as efficient as it used to be. I still have books on it that I would like to transfer to my new Kindle. How do I do that? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I just received a new Fire Kindle as a gift and I am trying
Hi, I just received a new Fire Kindle as a gift and I am trying to register with my Amazon account and I keep getting a registration error. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I created an account with Amazon and registered my Kindle to
I created an account with Amazon and registered my Kindle to that account. Got a confirmation that it was registered. Try to purchase and download a game and they said my Kindle was not attached to my… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
I want to cancel a kindle unlimited on a brand new kindle
I want to cancel a kindle unlimited on a brand new kindle and reregister the kindle to my granddaughter. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I found a kindle discarded in the bins of my apartment
Hi, I found a kindle discarded in the bins of my apartment complex. Can I register it in my name? Iv'e tried to register it with my Amazon account but I can't connect to WiFi at my home 0- any ideas? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Just purchased 7th generation kindle, neither it or my
just purchased 7th generation kindle, neither it or my kindle fire recognize each other, can't download books to the new kindle… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I am trying to register a kindle to my account. Each time
I am trying to register a kindle to my account. Each time I go through the process and hit submit, it says it can't connect. I have also tried rebooting and repeating the process.… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have just purchased a paper white 3G/wi.fi kindle to replace
I have just purchased a paper white 3G/wi.fi kindle to replace my old 3G kindle (the one with buttons at the bottom of the device). My idea in purchasing the new model was to be able to transfer all t… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I never received the answer from you earlier when I log on
I never received the answer from you earlier when I log on I enter my old password XXXXX tells me it is connecting but tells me I either entered a wrong password XXXXX the network is slow. My pasword … read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
Just received a Kindle Touch as a gift. How do I register
Just received a Kindle Touch as a gift. How do I register the product? (I have charged the Kindle.)… read more
Cris
Cris
60 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x