E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

It wont turn on and wont reset. Yesterday, and it had a

Customer Question
It wont turn on...

It wont turn on and wont reset

Technician's Assistant: When did you last charge your e-reader?

Yesterday, and it had a green light at the end

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

Yep, it wont reboot

Submitted: 4 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 5 minutes by:
3/15/2018
Electronics Technician: Richard, Customer Service replied 4 months ago
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,275
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the Kindle.

Let me know the results please

Thank you

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
My kindle won't charge. The light won't even come on. I had
my kindle won't charge. The light won't even come on … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have not used my kindle for about 2 weeks, I have gone to
I have not used my kindle for about 2 weeks, I have gone to turn it on and there is large exclamation mark inside a battery in the centre of the screen. I have charged it overnight twice in a row usin… read more
Harry
Harry
2,054 satisfied customers
My kindle just went blank. I tried to restart it by pressing
My kindle just went blank. I tried to restart it by pressing the start button, but nothing happened no matter how many times I tried. Maybe it's dead. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
The screen suddenly went blank. I had just recharged the
the screen suddenly went blank. I had just recharged the battery, now I can't turn on or off … read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
My will NOT turn on. It was fine yesterday then no longer. I
HI my will NOT turn on. It was fine yesterday then no longer . I got a new charger clod but still didn't help ???kindle cloud … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
My old kindle reader wont turn on, i dont know it just says
it just started yesterday i haven't done anything except take the back off … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
Model D00901 Refuses to turn on. Had green light and it
Model D00901 Refuses to turn on. Had green light and it switched sides of the power on switch when I slid the switch then went out. After several tries I slid the switch on and held it for a few secon… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I let my battery run down now it wont charge I put it on
I let my battery run down now it wont charge I put it on charger for 8 hours yesterday and 4 hours today and still green light wont come on and screen remains blank when I try to turn it on… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
My Kindle Fire shut down yesterday, and I plugged into the
My Kindle Fire shut down yesterday, and I plugged into the charger, but today it's still not working. What should I do? The green light is on, but it's frozen.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Hi - My kid dropped my kindle down the stairs this morning
Hi - My kid dropped my kindle down the stairs this morning - When i went to turn it on - well it wont - Green light comes on but then switches off - Battery was 50% charged yesterday evening - is ther… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I purchased my Kindle Fire on December 18, 2011 and have enjoyed
I purchased my Kindle Fire on December 18, 2011 and have enjoyed it. Yesterday on November 25, 2012 the screen went black and I just thought the battery had run down. I plugged it in and it was on cha… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Yesterday I was charging my Kindle. The light was initially
Yesterday I was charging my Kindle. The light was initially amber and eventually turned green. I disconnected the charging cord and looked at the screen. Part of the screen had a distorted image and t… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Kindle fire, just purchased yesterday. Watched a movie with
Kindle fire, just purchased yesterday. Watched a movie with it, pushed button to turn it off and it would not come back on. Charged it for over 8 hours and after pushing button, The green button light… read more
PramitP
PramitP
Self-Employed
Diploma
9 satisfied customers
Left my kindle on all night, when i went to use this morning,it
Left my kindle on all night, when i went to use this morning,it wont turn on. I have had it charging for 8 hours when I try to turn it on the green light stays on for 1.5 sec then switches off. Whats … read more
Cris
Cris
60 satisfied customers
MY KINDLE FIRE WONT START UP WHEN I PUSH THE POWER BUTTON THE
MY KINDLE FIRE WONT START UP WHEN I PUSH THE POWER BUTTON THE GREEN LIGHT COMES ON AND THEN GOES OUT AFTER A COUPLE SECONDS… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Hi, my kindle wont turn on its on charge now, but when i unplug
Hi, my kindle wont turn on it's on charge now, but when i unplug it to turn it on there is no green light and nothing is happening it just got the screen saver picture on, hope you can help.… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I received my 9 clor multimedia eReader 2 weeks ago and as
I received my 9" clor multimedia eReader 2 weeks ago and as of yesterday the screen kept going into sleep mode at least twice during a page and then it wont come on at all. HAD IT PLUGGED IN WHILE REA… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
i justs bought my kindle on the 12 of nov and now it does not
i justs bought my kindle on the 12 of nov and now it does not turn on. i have it plugged every night it wont switch to wake mode. our main computer in the house just broke down a couple of days ago. I… read more
Dan T.
Dan T.
Master Technician
Associate Degree
142 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x