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It keeps coming up update 1 click payment. I press update…

It keeps coming up update...
It keeps coming up update 1 click payment. I press update nothing happens?
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Answered in 5 minutes by:
3/15/2018
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 44,804
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the model of your Kindle please?

Thank you

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Customer reply replied 1 month ago
Not sure it says firmware version 5.6.1.1

Remove the charger from the Kindle and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the Kindle and use it.

Let me know the results please

Thank you

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Customer reply replied 1 month ago
Can you help yes or no?

yes.. can you please do the instructions I gave you?

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Customer reply replied 1 month ago
Coming up with incomplete purchase

please do the below steps.

Visit the page for your account - https://www.amazon.com/manageyourkindle

- Log into using your Amazon account (the same Amazon account you have registered on your Kindle)

On the right side select "Settings"

Under 'Kindle Payment Settings' (first option)

Click 'Edit Payment Method'

Change your credit card details.

Restart your Kindle and it will update

Then try to purchase

Let me know how you go please

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Customer reply replied 1 month ago
Now it’s gone back to update 1 click payment

Please do, the last instructions I gave you

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Customer reply replied 1 month ago
Still coming up with update 1 click payment?

Did you do the instructions I provided you?

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Ok, so now process the one click payment on the Kindle please

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Customer reply replied 1 month ago
I am it just keeps coming up update 1 click payment

Now,

Remove the charger from the Kindle and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the Kindle and use it.

Let me know the results please

Thank you

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Customer reply replied 1 month ago
Same thing happing

ok, is this a color or black and white kindle?

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Customer reply replied 1 month ago
Black and white

We need to reset the Kindle

To do this, go to Menu, settings, Menu, Reset Kindle

Once done, set it up and tell me how it then functions please

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Customer reply replied 1 month ago
Reset it, still the same problem

Reset it again but this time set it up with a NEW amazon account

Tell me if you still have the issue with this new account please

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Customer reply replied 1 month ago
That’s letting me buy books. How do i get the books from my original account back and my gift cards?

Ok, the issue is with your account, this confirms it, reset the Kindle again, use your original account and then call the accounts department on 08004961081 to correct it

Let me know how you go please

Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 44,804
Experience: Avid repairer and trouble shooter of E-Readers
Verified
Richard and 87 other E-Readers Specialists are ready to help you
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Customer reply replied 1 month ago
Ok thanks
Phone call session started
Customer reply replied 1 month ago
I did not receive a phone call and the number provided was out out of date

The number is ***** so I am not sure the issue you have, but use this link to have a call placed to you

https://www.amazon.co.uk/gp/help/customer/contact-us#b

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Customer reply replied 1 month ago
I’ve found a alternate number and sorted it
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Richard
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 44,804
44,804 Satisfied Customers
Experience: Avid repairer and trouble shooter of E-Readers

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