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I cannot connect to the internet. No but the router is shown…

Customer Question
I cannot connect to...

I cannot connect to the internet

Technician's Assistant: Does your network appear in the Wi-Fi list on your e-reader?

No but the router is shown correctly

Technician's Assistant: Are other devices (computer, phone, etc.) connecting to the router?

Yes

Submitted: 4 months ago.Category: E-Readers
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Answered in 5 minutes by:
3/14/2018
Electronics Technician: Jason Jones, Technician replied 4 months ago
Jason Jones
Jason Jones, Technician
Category: E-Readers
Satisfied Customers: 19,251
Experience: Years of experience and education.
Verified

Hello,

My name is***** will be the person helping you today.

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Electronics Technician: Jason Jones, Technician replied 4 months ago

May I remotely connect to your computer, so I can troubleshoot and fix this issue for you?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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