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Stopped working because of cracked screen. Three days ago.

Customer Question
Stopped working because of...

Stopped working because of cracked screen

Technician's Assistant: When did you last charge your e-reader?

Three days ago

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

Let me try

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Did reboot but screen is frozen. Cannot cancel, restart nor screen off.

Submitted: 4 months ago.Category: E-Readers
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Answered in 45 minutes by:
3/14/2018
Electronics Technician: Nathan, Technician replied 4 months ago
Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 30,728
Experience: Nook, kindle & ipad expert
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

What is the brand and model of the reader?

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Electronics Technician: Nathan, Technician replied 4 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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