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I have a Sony E-reader at which one point it had some

Customer Question
I have a Sony...

I have a Sony E-reader at which one point it had some downloads of books on it and I also added some downloads to it. Then I accidently deleted all the books plus my downloads now there is no downloads on it. But when I go to transfer my download from my laptop to the e-reader a message keeps coming up that there is not enough space for it ? I'm confused LOL

Technician's Assistant: When did this downloading issue start with your e-reader?

You mean trying to transfer my downloads onto it?

Technician's Assistant: The E-Reader Specialist will be able to walk you through that. Have you tried a force reboot (pressing and holding the power button for a minute)?

It powers up that's not the problem but the issue is it keeps saying not enough space when there is no downloads on the e reader and one would think that since there is no downloads of such the space capacity should be available as there is nothing on it now

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

No that is my problem I have the stuff I want to transfer over to the e-reader but having problems getting pass that message please help

Submitted: 1 month ago.Category: E-Readers
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Customer reply replied 1 month ago
please advise me as to how to create more space on my e-readers hard drive so that it is as if it is just a new start thank you
Answered in 8 hours by:
3/14/2018
Electronics Technician: Pete, Engineer replied 1 month ago
Pete
Pete, Engineer
Category: E-Readers
Satisfied Customers: 19,722
Experience: Over 16 years experience installing and repairing electronics.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Electronics Technician: Pete, Engineer replied 1 month ago

To create more space on your eReader you will need to remove some older books from it.

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Customer reply replied 1 month ago
basically you have repeated what I had originally written in my concern to begin with please review my original explanation of my problem and you will see that I had already mentioned in there that there are no books on there to begin with! Sorry but I am not satisfied with your answer
Customer reply replied 1 month ago
No please just have my payment refunded as my problem is not resolved and I am not satisfied. Thank you
Electronics Technician: Pete, Engineer replied 1 month ago

Do you have any other items that are using up the space, e.g. photos?

Have you tried connecting it to a computer to see what is using up the space?

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Customer reply replied 1 month ago
I am talking about an e-reader that is prompting a message with not enough space not my laptop!!
Electronics Technician: Pete, Engineer replied 1 month ago

Yes - to find out what is causing the problem on the e-reader you will need to connect it to a computer.

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Category: E-Readers
Satisfied Customers: 19,722
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Experience: Over 16 years experience installing and repairing electronics.

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