E-Readers

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My Kindle turns on, but if I want to select a book, only
Hi! My Kindle turns on, but if I want to select a book, only cover page appears. Cannot open, it is frozen. When I close Kindle and open again, the book has disappeared from Library. … read more
Josh
Josh
It Support Specialist
Associate Degree
754 satisfied customers
Kindle page frozen - can not get to settings. Over noght.
kindle page frozen - can not get to settings JA: When did you last charge your Kindle? Customer: over noght. just turned it on. battery at 100% JA: Have you tried a force reboot (pressing and holding … read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,931 satisfied customers
Not used for months. Last book read is frozen over half of
Not used for months. Last book read is frozen over half of screen, Cannot remove and cannot see screen controls … read more
Randy***** CellTech
Randy***** CellTech
1,848 satisfied customers
No matter what i do to reboot my kindle papoerwhite it stays
no matter what i do to reboot my kindle papoerwhite it stays in frozen mode … read more
Randy***** CellTech
Randy***** CellTech
1,848 satisfied customers
I charged it yesterday-yellow to ....opened it,fine then
I charged it yesterday-yellow to green....opened it,fine then suddenly looked like page behind page i was reading - never saw a "battery picture" indicating battery dead...the page stays "on" whether … read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,931 satisfied customers
My Kindle screen is frozen and the power switch will not
My Kindle screen is frozen and the power switch will not stay on or will the green light come on. I have tried in vain to reboot, but Kindle will not shut down. I recently was reading it on a flight a… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,931 satisfied customers
My kindle is stuck on the amazon logo & won't open. Any
My kindle is stuck on the amazon logo & won't open. Any ideas? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,931 satisfied customers
My kindle has frozen, amazon kindle CE0682, 1 week. Not sure
we need as much info as we can get. The page I have been reading is still visible, but I cannot move it ti the next page… read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,236 satisfied customers
I have a Kindle bought Dec. 2015, Model D01100. A couple of
I have a Kindle bought Dec. 2015, Model D01100. A couple of weeks ago I downloaded the 2017 update. After the update all worked well. This past Thursday, June 22 I turned my kindle on and the bottom p… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,931 satisfied customers
I have one of the original kindle readers, keyboard at one
I have one of the original kindle readers, keyboard at one end, and I´ve used it a lot. Today none of the buttons work. It is on and charged, but will not turn off, does not repond to the menu, or bac… read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,236 satisfied customers
My kindle screen is frozen, it is fully charged but none of
my kindle screen is frozen, it is fully charged but none of the touch buttons respond. I can see my library but can't do anything … read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
16,265 satisfied customers
My kindle reader is frozen up and I don't know what to do. I
my kindle reader is frozen up and I don't know what to do. I attempted to read on my book this morning and it is stuck on a book review and I cannot get it to move to my book l am currently reading ca… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,931 satisfied customers
I can't get my Kindle Fire to open - the screen goes from light
I can't get my Kindle Fire to open - the screen goes from light to dark to light again. I had tried to shut it down because it wouldn't open, but it won't shut down either. Any suggestions on what I s… read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,236 satisfied customers
My kindle paperwhite has a frozen screen. I figure the
my name is***** kindle paperwhite has a frozen screen. I figure the battery must have gone critically low, since this morning when I plugged it into my computer, the computer couldn't even see it. It'… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,931 satisfied customers
I got a ppaperwhitw last wee. Bought and downloaded three
I got a ppaperwhitw last wee. Bought and downloaded three title Kindle User's gide Wind sand and stars Girl with the dragon tatoo. To begin with all 3 titles would show on cover page, I could select t… read more
James
James
Network & System Administrator
Bachelor's Degree
2,641 satisfied customers
E-Reader PRS-900 is frozen while still on the "Home" page.
E-Reader PRS-900 is frozen while still on the "Home" page. I'm not able to make any choices or turn off the reader. Yesterday, I was able to "recharge" while the reader was still on (wasn't able to tu… read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,236 satisfied customers
I cannot get my kindle to work. It is like frozen. I can not
I cannot get my kindle to work. It is like frozen. I can not type anything to get i to respond at all.… read more
Simit
Simit
Bachelor's Degree
3,715 satisfied customers
I discovered this morning that the page I was reading was frozen
I discovered this morning that the page I was reading was frozen on the screen. I slid the power button over and held it for 15 seconds, and the page went away. Now I have a blank screen. My kindle is… read more
Simit
Simit
Bachelor's Degree
3,715 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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