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Frozen screen, will not turn off. Yesterday. Have held power…

Customer Question
Frozen screen, will not...

Frozen screen, will not turn off

Technician's Assistant: When did you last charge your e-reader?

Yesterday

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

Have held power button several times for over 60 seconds

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Cannot change screen. Was reading a story and the screen is frozen. Cannot move page either direction cannot select menu page.

Submitted: 5 months ago.Category: E-Readers
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Answered in 5 minutes by:
3/14/2018
Electronics Technician: Aric, Technician replied 5 months ago
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 47,798
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
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Ask Your Own E-Readers Question
Electronics Technician: Aric, Technician replied 5 months ago

The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute).
If this does not cure the issue, try that reset up to THREE TIMES and wait the full minute to see if it reboots.

If you're still running into problems, then try plugging the Kindle into the charger for 15 minutes, then eject it and try the reboot a couple of more times.

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Category: E-Readers
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