E-Readers

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Somehow I got locked out and can't remember the password,
somehow I got locked out and can't remember the password, how do I unlock it … read more
Richard
Richard
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need help with password. It's now locked and i have no idea of the password. … read more
Josh
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Kindle 8.9 locked while reading book, held in on button for
kindle 8.9 locked while reading book, held in on button for 40 seconds, then let start, gets to or just past kindlefire screen, now it keeps rebooting on its own … read more
Aparna Indresh
Aparna Indresh
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I was not able to sign in with my existing password so I had
I was not able to sign in with my existing password ***** I had a code sent to my email so I could change my password. Now I still can't log in. It keeps sending me codes to enter, I enter the code an… read more
Harry
Harry
2,478 satisfied customers
I finished reading a book and would like to order another
I finished reading a book and would like to order another but can't access any new function, how does one control this device? … read more
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Aparna Indresh
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Lost password originaly set. About two weeks ago. Lets try
Lost password ***** set JA: When could you last access your device? Customer: about two weeks ago JA: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure you don't … read more
Karthik
Karthik
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I am unable to access my Nook. Have had it several years
I am unable to access my Nook. Have had it several years with no issues but now am unable to use it. When it asks for my network I click on the correct network but it won't accept my password. what sh… read more
Russell H.
Russell H.
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I have a Kindle about 5-6 years old .I hadn't use my kindle
I have a Kindle about 5-6 years old .I hadn't use my kindle for 4-5 months and when I tried to charge it a display of a discharged battery and usb plug like it was charging. This display on no matter … read more
GeekGal
GeekGal
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I am unable to get apps on my nook. I recently changed my
I am unable to get apps on my nook. I recently changed my email address and payment account and lost the apps I had. … read more
Tech Mila
Tech Mila
Technician
Vocational, Technical or Trade School
I accidently activated the visual handicap and now I'm
I accidently activated the visual handicap and now I'm locked out of touch functions. I'm trying to get in to deacivate the function, how can I do that? … read more
Russell H.
Russell H.
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Vocational, Technical or Trade Scho
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My reader keeps either re-booting every few minutes or page
My reader keeps either re-booting every few minutes or page locks up and can't go forward or backward. If I go back to my library and open the book again it doesn't go to where I left off but anywhere… read more
Cris
Cris
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I got a strange message on my kindle about a week ago. It
I got a strange message on my kindle about a week ago. It said I had a virus and if I didn't do what it said it would effect my phone. I thought it was bogus but I hit the ok button. Now I am having m… read more
GeekGal
GeekGal
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Unable to connect to Wi Fi Network. W tried many times, have
Unable to connect to Wi Fi Network. W tried many times, have held the power button dow for 20 seconds to allow reboot and have turned the router off then on. Please help. FYI we don't seem to have the… read more
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Jason Jones
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My Kindle has not been able to connect to whispernet for
My Kindle has not been able to connect to whispernet for several days, I get half way to ordering a copy of the New York Times and it locks up half way throught! Now the screen has gone completely bla… read more
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Josh
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Dear Pearl: Since yesterday. I activated by mistake the
Since yesterday. I activated by mistake the "voice function" and the device does not respond to my instructions. … read more
Aric
Aric
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I guess I have a reader but it could also be a Kindle 2 as
I guess I have a reader but it could also be a Kindle 2 as it is my second Kindle and smaller than the one before. I am able to turn it on and read a book I have sampled, but I can't get in the store … read more
AnswerManRob
AnswerManRob
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My Nook hd+ is only a few months old. It was working fine until
My Nook hd+ is only a few months old. It was working fine until a couple weeks ago. Now the charging light goes on for a few seconds ( about 5 ) and then turns off. My Nook is not turning on either. T… read more
AnswerManRob
AnswerManRob
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I have an e-reader PRS 300. After charging a week ago it locked
I have an e-reader PRS 300. After charging a week ago it locked completely and has remained frozen on the home page. Please can you instruct me how to unlock it. Thankyou. Dorothy… read more
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James
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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