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As I was reading, my Kindle Paperwhite suddenly began to
As I was reading, my Kindle Paperwhite suddenly began to reboot. The line space continued to fill in until about 1/4 inch from the end. It is frozen there. I can't swipe to another page, can't turn of… read more
Randy***** CellTech
Randy***** CellTech
1,847 satisfied customers
My kindle won't open, Started last night - all I have done
Started last night - all I have done is to hold the on/off switch for 15-20 Seconds. I get an opening screen and a power off dialog box that asks whether I wish to cancel or shut down my kindle - I push down the "button" and nothing happens. … read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
16,260 satisfied customers
I got my granddaughter a kindle fire and its messed up the
i got my granddaughter a kindle fire and its messed up the screen is locked and its talking How do i fix this … read more
Harry
Harry
2,290 satisfied customers
It's frozen. Can't get past first page. "Swipe to unlock"
It's frozen. Can't get past first page. "Swipe to unlock" does not come up but Kindle is lighted. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,931 satisfied customers
Swipe to unlock but kindle will not go to book. 2 pm today.
Swipe to unlock but kindle will not go to book JA: When could you last access your Kindle? Customer: 2 pm today JA: Did you try resetting through Amazon's online password ***** tool? Customer: Don't k… read more
Harry
Harry
2,290 satisfied customers
My kindle fire HD has kind of frozen up. I can't scroll down
my kindle fire HD has kind of frozen up. I can't scroll down on the home page When I tap on any icon I get a green box around it… read more
Randy***** CellTech
Randy***** CellTech
1,847 satisfied customers
I cannot unlock the kindle. It is locked and when you swipe
I cannot unlock the kindle. It is locked and when you swipe it nothing happens? … read more
Jason Jones
Jason Jones
AAS Information Technology
2,460 satisfied customers
My paper kindle has frozen on a page and i can't get back to
my paper white kindle has frozen on a page and i can't get back to the opening page … read more
Jason Jones
Jason Jones
AAS Information Technology
2,460 satisfied customers
Displays says "The Kindle store is currently unavailable.
displays says "The Kindle store is currently unavailable. Try again at a later time." But now everything is frozen. I have turned the kindle off and back on but that didn't help. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,296 satisfied customers
My kindle 2 paperwhite appears to be frozen. I cannot swipe
My kindle 2 paperwhite appears to be frozen. I cannot swipe to the next page. Closing it put it back to the front again and only by plugging it into to recharge can I get up a page of print, but still… read more
Nathan
Nathan
Bachelors of Science
24,963 satisfied customers
Just got a new kindle to replace a stolen one (Lena's 6th
Just got a new kindle to replace a stolen one (Lena's 6th kindle) was downloading my library and my kindle froze. It does not respond to my swipe no matter what I try and do. ???? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,296 satisfied customers
I cannot unlock my Kindle, the words do not show. It is
I cannot unlock my Kindle, the words do not show for unlocking. It is charged and I can read the ad … read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
16,260 satisfied customers
My Kindle Paperwhite e-reader is stuck in the sleep mode, I
My Kindle Paperwhite e-reader is stuck in the sleep mode … read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
16,260 satisfied customers
My Kindle paper white has a frozen screen. I had just loaded
My Kindle paper white has a frozen screen. I had just loaded a new book and when I hit "home" to see if it was there, the screen froze with a weird picture ,"swipe to unlock Kindle" across the bottom,… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
539 satisfied customers
My kindle has frozen (kindle keyboard). I have tried holding
My kindle has frozen (kindle keyboard). I have tried holding the on/off switch for up to 30 seconds and pressing the reset button with the tip of a paperclip and neither action has cleared me screen. … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
539 satisfied customers
My Kindle was working beutifully for months. Then, it began
My Kindle was working beutifully for months. Then, it began to slow down turning pages. Now, it will not start at all. I push button and light turns green and quickly goes off. When I recharge, the li… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My kindle (given to me at Xmas, the £89 version) was working
My kindle (given to me at Xmas, the £89 version) was working as normal last night. This morining it is frozen. The green light flckers on, but then nothing. I have been charging it for two hours and i… read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,233 satisfied customers
My kindle is frozen. I tried holding the slide for 20-30 seconds.
My kindle is frozen. I tried holding the slide for 20-30 seconds. The green light will come on and then I will get to the page where the Kindle is re-booting. I may have to this step several times. Th… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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