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Kindle will not download new purchase. Tried restarting. 20…

Customer Question
Kindle will not download...

Kindle will not download new purchase. Tried restarting

Technician's Assistant: When did this downloading issue start with your Kindle?

20 min ago

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

No.Will try now.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Have tried forced reboot and still won,t add purchased book

Submitted: 4 months ago.Category: E-Readers
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Answered in 4 minutes by:
3/12/2018
Electronics Technician: Suhasini Velu,
 replied 4 months ago
Suhasini Velu
Category: E-Readers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Electronics Technician: Suhasini Velu,
 replied 4 months ago

Do you have a computer with you?

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Electronics Technician: Suhasini Velu,
 replied 4 months ago

Kindly ignore the phone call suggestion which may pop up on your screen.

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Customer reply replied 4 months ago
I have an ipad
Electronics Technician: Suhasini Velu,
 replied 4 months ago

It would be very helpful if we have a computer here so that we can send the purchased book to your iPad directly.

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Customer reply replied 4 months ago
I am not paying $50 for your service. This kindle goes in the trash.
Electronics Technician: Suhasini Velu,
 replied 4 months ago

If you do not wish to utilize our services, you can Customer Support via email at***@******.*** or you can view options for contacting them by chat or phone at ww2.justanswer.com/help to request a refund.

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Customer reply replied 4 months ago
Refund my money of $11.99for book I cannot download
Customer reply replied 4 months ago
Refund book purchase cannot download
Electronics Technician: Suhasini Velu,
 replied 4 months ago

I can't do the refund for the book kindly contact Amazon for that using the following link.

http://www.amazon.com/support

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Customer reply replied 4 months ago
CANCEL!
Electronics Technician: Suhasini Velu,
 replied 4 months ago
I can't do the refund for the book kindly contact Amazon for that using the following link.http://www.amazon.com/support
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Customer reply replied 4 months ago
Cancel your service
Electronics Technician: Suhasini Velu,
 replied 4 months ago

Mam/Sir,

That will be taken care and the money you have paid for the question will be refunded.

Thank you.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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