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Execute button will not work, Amazon kindle model D01100,

Execute button will not...

Execute button will not work

Technician's Assistant: What brand and model of e-reader do you have?

Amazon kindle model D01100

Technician's Assistant: How long has this been going on with your Kindle? What have you tried so far?

Last eve. Nothing tried yet

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Answered in 1 minute by:
3/12/2018
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 44,746
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What exactly happens when you press the Execute button?

Please let me know

Thank you

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Customer reply replied 1 month ago
When shopping, nothing. I can select a book from my library but nothing happens when I push it shopping

Thank you

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the Kindle and usse the button

Let me know the results please

Thank you

Ask Your Own E-Readers Question
Customer reply replied 1 month ago
It worked. Powered up and bought book from store. Thank you

You are welcome and thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen then submit before you leave today. If you need more assistance, please use the reply box and let me know.

Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 44,746
Experience: Avid repairer and trouble shooter of E-Readers
Verified
Richard and 87 other E-Readers Specialists are ready to help you
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Richard
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 44,746
44,746 Satisfied Customers
Experience: Avid repairer and trouble shooter of E-Readers

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