E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

Execute button will not work, Amazon kindle model D01100,

Execute button will not...

Execute button will not work

Technician's Assistant: What brand and model of e-reader do you have?

Amazon kindle model D01100

Technician's Assistant: How long has this been going on with your Kindle? What have you tried so far?

Last eve. Nothing tried yet

Show More
Show Less
Ask Your Own E-Readers Question
Answered in 1 minute by:
3/12/2018
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,537
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What exactly happens when you press the Execute button?

Please let me know

Thank you

Ask Your Own E-Readers Question
Customer reply replied 5 months ago
When shopping, nothing. I can select a book from my library but nothing happens when I push it shopping

Thank you

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the Kindle and usse the button

Let me know the results please

Thank you

Ask Your Own E-Readers Question
Customer reply replied 5 months ago
It worked. Powered up and bought book from store. Thank you

You are welcome and thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen then submit before you leave today. If you need more assistance, please use the reply box and let me know.

Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,537
Experience: Avid repairer and trouble shooter of E-Readers
Verified
Richard and 87 other E-Readers Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,537
47,537 Satisfied Customers
Experience: Avid repairer and trouble shooter of E-Readers

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
The kindle does not seem to last very. I may charge it over
The kindle does not seem to last very long. I may charge it over night but after maybe an hour it tells me to recharge. … read more
Richard
Richard
Customer Service
IT Manager, Consultant
47,537 satisfied customers
The novel it self won't open received first 2 pages. Kindle
The novel it self won't open received first 2 pages … read more
Harry
Harry
2,170 satisfied customers
My kindle fire model D01100 screen wont light up for
my kindle fire model D01100 screen wont light up for nighttime reading. it is not a touch screen model … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
My kindle model D01100 does not connect to wi fi. I is model
Thank you. My kindle model D01100 does not connect to wi fi … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I connected my 4 th generation Kindle to wifi last night but
I connected my 4 th generation Kindle to wifi last night but it will not connect to my existing Amazon account. … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
The lower 1/5 of my screen has gone, how can I replace this
The lower 1/5 of my screen has gone white, how can I replace this unit with another and transfer all my books to the new unit? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have changed my credit card info on Amazon but Kindle says
I have changed my credit card info on Amazon but Kindle says card info invalid … read more
Richard
Richard
Customer Service
IT Manager, Consultant
47,537 satisfied customers
Need to get a new screen on my model D01100. (Bottom half
Need to get a new screen on my model D01100. (Bottom half just blanked out ). Am in Virginia. Where can I take or send it? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have an Amazon account and am using an early model Kindle
I have an Amazon account and am using an early model Kindle bought new in 2011. It has decided that it no linger wants to work for me and has lost all its setting and history as well as some e-books I… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Do you know where the reset button is on the kindle model number d01100? i took the back o
Do you know where the reset button is on the kindle model number d01100? i took the back off but can't find anything that tells me what button is the reset button.… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I have a model D01100, I am having trouble turning the unit
I have a model D01100, I am having trouble turning the unit on. I have tried charging it. The yellow light comes on when it is plugged into my computer, but when I push the start button nothing happen… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I have bought a kindle from a local store as I couldn,t buy
I have bought a kindle from a local store as I couldn,t buy it from Amazon due to restrictions. How do I register it with amazon to enable me to buy books… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I switched my kindle on this morning to read but part of the
I switched my kindle on this morning to read but part of the screen saver did not disappear and is still on now, so I cannot see the bottom half of the pages, I tried it a few times but it is still th… read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
kindle d01100 paper white ( 5 button) all warranty and service
kindle d01100 paper white ( 5 button) all warranty and service information from grand duchy of Luxemburg battery life data none... amazon kindle site with airplane on ( older models wireless off) batt… read more
Daniel
Daniel
Bachelor\u0027s Degree
1,568 satisfied customers
I have a Kindle Model D01100. I read all the time. Yesterday,
I have a Kindle Model D01100. I read all the time. Yesterday, I put it down, ate dinner, and when I picked it back up; it would not go on. It is frozen. The add on the screen has not changed. I tried … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
My husband and both have kindles which havent been used in
My husband and both have kindles which havent been used in months and they are not accepting our passwords.… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
I cant seem to get any books to load on my new kindle. I have
I can't seem to get any books to load on my new kindle. I have downloaded books into my kindle for mac program, but when I click synch, nothing seems to happen. I have tried rebooting it already.… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
I recently purchased a Kindle and cant get past the set-up.
I recently purchased a Kindle and can't get past the set-up. I don't have cable in our area and have Verizon Wireless broad band. It keeps asking for a pass word, what pass word? Thanks for any help y… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x