E-Readers

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I have a new email account and new credit card

Customer Question
I have a new...

I have a new email account and new credit card number....don't know what to to next

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

On computer

Technician's Assistant: What troubleshooting have you tried?

Nothing yet....not very good at this stuff

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No thank you

Submitted: 4 months ago.Category: E-Readers
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Answered in 1 minute by:
3/12/2018
Electronics Technician: Richard, Customer Service replied 4 months ago
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,126
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Sorry it is not clear but can you explain to me the issue you have?

Please let me know

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Customer reply replied 4 months ago
i need to change my email address and new credit card number to buy books on my Kindle
Electronics Technician: Richard, Customer Service replied 4 months ago

Ok, do you still recall the email address you originally used?

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Electronics Technician: Richard, Customer Service replied 4 months ago

Can you still sign into that AOL account?

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Customer reply replied 4 months ago
think so
Electronics Technician: Richard, Customer Service replied 4 months ago

Thanks

Can you use my link below to reset your password

https://www.amazon.com/gp/css/account/forgot-password/email.html

Let me know when you have reset the password *****

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Customer reply replied 4 months ago
is that a link to reset for the kindle ?
Electronics Technician: Richard, Customer Service replied 4 months ago

For your Kindle Amazon password

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Customer reply replied 4 months ago
thanks for your help .....i can go right to Amazon and work this out. I already have an account there
Electronics Technician: Richard, Customer Service replied 4 months ago

Perfect and thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen then submit before you leave today. If you need more assistance, please use the reply box and let me know.

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Richard
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Category: E-Readers
Satisfied Customers: 47,126
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