E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

When I open my Kindle the screen does not come on, so I

Customer Question
When I open my...

When I open my Kindle White the screen does not come on, so I can't get to any of the books I have downloaded. The unit is fully charged. What can I do or do I need to take it to a repair shop?

Technician's Assistant: When did you last charge your Kindle?

Yesterday. I was reading it on Friday night, adn when I tried to get in yesterday, the screen was showing an ad, but the password ***** did not open.

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

Yes

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

No, that should take care of it.

Submitted: 4 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 2 hours by:
3/11/2018
Electronics Technician: Aparna Indresh,
 replied 4 months ago
Aparna Indresh
Category: E-Readers
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own E-Readers Question
Electronics Technician: Aparna Indresh,
 replied 4 months ago

Could you please try to restart your kindle once by Press and hold the Power button for seven seconds until the Power dialog box appears, and then tap Restart.

Note: If the Power dialog box doesn't appear, press and hold the Power button for a full 40 seconds until your device restarts.

Please let me know if it works for you.

Ask Your Own E-Readers Question
Customer reply replied 4 months ago
That didn't work. Of course now, I don't have the little green light showing on the bottom of my Kindle. I wonder if my battery is completely dead and I need to get a new Kindle.
Electronics Technician: Aparna Indresh,
 replied 4 months ago

I understand your concern may I know how old is your kindle?

Ask Your Own E-Readers Question
Customer reply replied 4 months ago
It's about 2 years old. I have it plugged in right now and I have an empty battery showing on my screen. I know I had it on the charger all night, so I guess I'm going to need a new one.
Electronics Technician: Aparna Indresh,
 replied 4 months ago

Could you please just try to charge it for 5 minutes and then try to restart it again and see if it works.

Ask Your Own E-Readers Question
Customer reply replied 4 months ago
I've tried that. I get the power light to come on for about 3-4 seconds, then it fades. Thanks for trying to help me.
Electronics Technician: Aparna Indresh,
 replied 4 months ago

Thank you for your time i really appreciate your patience.

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I was given an Amazon fire 7 with Alexa. I started reading a
I was given an Amazon fire 7 with Alexa. I started reading a book on it and a pop -up came on the screen and showed me I could pick my background to make my reading more pleaseurable . I thought i WOU… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
The reader does not recognize my username/password for my
The reader does not recognize my username/password ***** my home wifi and thus will not allow me to download any books. It's a Kindle paper white I think. … read more
Cris
Cris
60 satisfied customers
I just purchased a new Kindle and I cannot enter my old
I just purchased a new Kindle and I cannot enter my old account. I logged in and got to "sign in to Goodreads, but have no idea what this is. I do not have face book. Also this one does not have place… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
I can't open any book on my kindle. I get a message that
I can't open any book on my kindle. I get a message that says unable to open and says to delete and download again. It's also very slow when turning pages. It is charged. … read more
Harry
Harry
2,046 satisfied customers
I have a kindle paperwite for a year or so. It just stopped
i have a kindle paperwite for a year or so. It just stopped working yesterday when it refused to allow me to swipe to read my book I was reading. So I charged it last night but this morning the chargi… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I have downloaded the app to my iPad But cannot read the
I have downloaded the app to my iPad But cannot read the book only the sampler how can I continue to the whole book… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Yesterday my kindle started flipping off and I had to continuously
Yesterday my kindle started flipping off and I had to continuously restart it from the original page with the outline of the tree. Then I had to go back through all the steps to get to the page I had … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
my second kindle, keyboard version, will not work. i downloaded
my second kindle, keyboard version, will not work. i downloaded a new book last night and it went straight to the archive. [i had waited ages for the download to happen in 'home' but it didnt. so i tr… read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
I can.t turn my kindle on this morning. It is always in sleep
I can.t turn my kindle on this morning. It is always in sleep mode and I had it on charge all day yesterday. It worked last night and this morning when I press the start button it just goes off leavin… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
My kindle touch stopped working suddenly last night I can no
My kindle touch stopped working suddenly last night I can no longer access menus or books. It is fully charged. It just stopped doing anything but showing ads. I have a kindle that I have had for over… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
How do i delete books off my nook, and how do i select the
How do i delete books off my nook, and how do i select the book i downloaded from the library to read?? I see it, but i can't seem to open it.… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
Does the kindle only work with wi fi? When I turn off my wi
Does the kindle only work with wi fi? When I turn off my wi fi, I cannot read books. Is there something that I am doing wrong.… read more
Simit
Simit
Bachelor\u0027s Degree
2,001 satisfied customers
My Kindle touch just froze up while I was reading. I got it
My Kindle touch just froze up while I was reading. I got it for Christmas. It was charged almost completely. The screen shows "Please connect wirelessly to download the latest Special Offers," but I c… read more
Simit
Simit
Bachelor\u0027s Degree
2,001 satisfied customers
Got my Kindle last year for Christmas... Buyer paid $99.00
Got my Kindle last year for Christmas... Buyer paid $99.00 through Amazon on 12.22.10 since I don't know the model that should identify for you? Yesterday after downloading two audible books (I have u… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I am having a problem with my month old Kindle. I usually
I am having a problem with my month old Kindle. I usually read with the wireless off but turned it on to put some books on my wish list. That being done, I attempted to go back to my book which is now… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Hi, I have a Pandigital ereader model PRD07T20WBL10P1. I
Hi, I have a Pandigital ereader model: PRD07T20WBL10P1. I had buy a eBook with .acsm extension and my eReader refuse to read this, I want to load the Adobe digital on my eReader but I can't. How I can… read more
namstech
namstech
Software Development Engineer
Master's Degree
9 satisfied customers
I am having trouble with my kindle. It all of a sudden stops
I am having trouble with my kindle. It all of a sudden stops in the middle of my book and connects to the Whispernet when I don't request it. Two days ago, I was having the same problem. It left it fo… read more
namstech
namstech
Software Development Engineer
Master's Degree
9 satisfied customers
My kindle is charged but when I connect it to my computer it
My kindle is charged but when I connect it to my computer it leaves me a message to disconnect it. I don't have wi-fi and ordered several books yesterday. They didn't download to my computer. What do … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x