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Am trying to purchase an item. password doesn't work.

Customer Question
Am trying to purchase...

Am trying to purchase an item. password *****'t work. recieved codes twice but they don't work to finish purchase. purchase okay. found exactly what I need but I can't get through to finish what is in my cart.Please help!

Technician's Assistant: What brand and model of e-reader do you have?

C

Technician's Assistant: How long has this been going on with your e-reader? What have you tried so far?

Computer? Dell inspiron 9300 I know it is ancent

Technician's Assistant: What Operating System (OS) are you running on your Inspiron?

Don't know

Technician's Assistant: What have you tried so far with your Inspiron? Have you installed any updates recently?

Updates go on regularly, just finished an update today

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I am NOT an expert actually! Far from it. Need help to change password ***** order to finish sale

Submitted: 5 months ago.Category: E-Readers
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Answered in 6 hours by:
3/11/2018
Electronics Technician: Harry, Customer Service replied 5 months ago
Harry
Harry, Customer Service
Category: E-Readers
Satisfied Customers: 2,824
Experience: IT at Justanswer
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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