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Haven.t used my nook in approximately 3 months and I,m

Customer Question
Haven.t used my nook...

Haven.t used my nook in approximately 3 months and I,m locked out. How do I fix it?

Technician's Assistant: When could you last access your device?

Approximately 3 mos ago

Technician's Assistant: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure you don't lose your e-books and other data.

No. How do I do it?

Technician's Assistant: The E-Reader Specialist will be able to walk you through that. Anything else you want the E-reader Expert to know before I connect you?

Yes, I not sure which credit card I used

Submitted: 5 months ago.Category: E-Readers
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Answered in 4 minutes by:
3/10/2018
Electronics Technician: Suhasini Velu,
 replied 5 months ago
Suhasini Velu
Category: E-Readers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily. Before we proceed with any troubleshooting, please let me know if the model number of your nook.

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Customer reply replied 5 months ago
BNTV600
Electronics Technician: Suhasini Velu,
 replied 5 months ago

What does it ask when you try to login into the nook?

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Customer reply replied 5 months ago
Your account is locked, probably due to repeated login failures. Please try again in 30 minutes or reset it on the website.
Electronics Technician: Suhasini Velu,
 replied 5 months ago

Okay, please wait.

What is the email address that is associated with Barnes & Noble?

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Customer reply replied 5 months ago
Barnes and noble.com
Electronics Technician: Suhasini Velu,
 replied 5 months ago

No your email address that you have registered with nook.

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Electronics Technician: Suhasini Velu,
 replied 5 months ago

Thank you.

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Electronics Technician: Suhasini Velu,
 replied 5 months ago

Check your email!

An email with instructions for resetting your password ***** been sent to *****@******.***.

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Electronics Technician: Suhasini Velu,
 replied 5 months ago

Did you get it?

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Customer reply replied 5 months ago
but I reset my password ***** my account is now locked again saying due to repeated login failures. Try again in 30 minutes or nreset it again on the website. What now?
Electronics Technician: Suhasini Velu,
 replied 5 months ago

Turn off your nook.Wait for 30 minutes.

Please write back to me after 30 minutes.

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Customer reply replied 5 months ago
OK Will try thanks
Electronics Technician: Suhasini Velu,
 replied 5 months ago

I will be back to you after 30 minutes.

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Electronics Technician: Suhasini Velu,
 replied 5 months ago

Hi you there?

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Electronics Technician: Suhasini Velu,
 replied 5 months ago

Trying to check back on the nook.

Are you available?

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