E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

How can I unlock my Kindle? About 2 weeks ago. How do I do…

How can I unlock...

How can I unlock my Kindle?

Technician's Assistant: When could you last access your Kindle?

About 2 weeks ago

Technician's Assistant: Did you try resetting through Amazon's online password ***** tool?

No. How do I do that?

Technician's Assistant: The E-Reader Specialist will be able to walk you through that. Anything else you want the E-reader Expert to know before I connect you?

No Thank you

Show More
Show Less
Ask Your Own E-Readers Question
Answered in 4 minutes by:
3/10/2018
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 46,651
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own E-Readers Question
The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute). If this does not cure the issue, try that reset up to THREE TIMES and wait the full minute to see if it reboots. If you're still running into problems, then try plugging the Kindle into the charger for 15 minutes, then eject it and try the reboot a couple of more times. If the device still does not work beyond that, then please reply back with the Model of the Kindle and also the AGE of the unit- and we can proceed.
Ask Your Own E-Readers Question

Were you able to try those steps? Are you still having the same problem?

Ask Your Own E-Readers Question

Let me know if you need further assistance. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?

Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 46,651
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified
Aric and 87 other E-Readers Specialists are ready to help you
Ask your own question now
Customer reply replied 1 month ago
My problem has not been solved. It says there is an authenication problem.

Which model Kindle do you have and how old is it??

Ask Your Own E-Readers Question
Ask Your Own E-Readers Question
Was this answer helpful?
Ask Aric Your Own Question
Aric
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 46,651
46,651 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

Aric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

140 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
A friend sent me an amazon fire tablet - I have tried to
a friend sent me an amazon fire tablet - I have tried to register but it does not accept my password ***** I used my Hotmail address and tried the same password ***** times - I am not very knowledgeab… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I have recently, as my Kindle reminds me, recently bought a
Hi, I have recently, as my Kindle reminds me, recently bought a Maigret product, but cannot get it to load onto my Kindle. What am have/am I doing wrong? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
My wife bought Kindle at an estate sale. The information of
My wife bought Kindle at an estate sale. The information of the original owner is still on the kindle. How do we remove his information and put my wife's information on the kindle? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
955 satisfied customers
I need the password to connect to the internet and set up my
I need the password ***** connect to the internet and set up my tablet … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I have just upgraded my Adobe editions on my mac after 10
I have just upgraded my Adobe editions on my mac after 10 years. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I am getting repeated unwelcome spam messages which do not
I am getting repeated unwelcome spam messages which do not allow me to delete them. They come up as soon as I switch on. I cannot work out where they come from. They are a mix of gambling and sex invi… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I can't seem to access my library all of a sudden. Yesterday
Hi, I can't seem to access my library all of a sudden … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
Lost access to my 100 odd books but have got a list of other
Lost access to my 100 odd books but have got a list of other books never purchased … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
76 satisfied customers
On Thursday (probably Wednesday your time) I ordered and
On Thursday (probably Wednesday your time) I ordered and paid for 13 books by Patrick O'Brien in the Aubrey Maturin series. The payments have gome through, but the books are not showing on my iPhone k… read more
Harry
Harry
1,383 satisfied customers
I am having trouble updating my payment information. Sn #
I am having trouble updating my payment information. … read more
Harry
Harry
1,383 satisfied customers
I tired to open kindle book, Get a Grip on Your Business
I tired to open kindle book, Get a Grip on Your Business (purchased in 2002). I error message that I need to deactive a divice or purchase another copy. I finally in frustration selected purchase anot… read more
Harry
Harry
1,383 satisfied customers
I changed from Century Link to Comcast wifi and can't get
I changed from Century Link to Comcast wifi and can't get connected to wifi.to use my Kindle … read more
RandyNetwork Tech
RandyNetwork Tech
1,753 satisfied customers
My wife bought me a kindle for my birthday however with
My wife bought me a kindle for my birthday however with setup there is some problem as some of my details are the same as my wife's e.g email and phone number. I tried to by a book but it was going to… read more
Harry
Harry
1,383 satisfied customers
My kindle has a blank page and looks like a battery in the
my kindle has a blank page and looks like a battery in the middle of the page. I can't get the kindle to turn on and get the image erased. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a kindle amazon.fr I travel a lot am now in Israel
I have a kindle amazon.fr I travel a lot am now in Israel and can't buy a book because I changed location … read more
Harry
Harry
1,383 satisfied customers
Forgot my kobo password. time ago but I have a big library.
I got into my reading list but could not sync to actually read … read more
Harry
Harry
1,383 satisfied customers
I have hardly any light to do this. Kindle fire. 2 yrs old
My computer has been out and had cable tv outage. Kindle would sort of act like it was shorting out. Ok yesterday. I thought it was cable related… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
340 satisfied customers
Need to book order. Need to order a book. Just need order
need to book order JA: What brand and model of e-reader do you have? Customer: need to order a book JA: How long has this been going on with your e-reader? What have you tried so far? Customer: just n… read more
Harry
Harry
1,383 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x