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KINDLE DOES NOT ACCEPT MY EMAIL PASSWORD. JUST CHANGED BY…

Customer Question
KINDLE DOES NOT ACCEPT...

KINDLE DOES NOT ACCEPT MY EMAIL PASSWORD

Technician's Assistant: How long has this been going on with your Kindle? What have you tried so far?

JUST CHANGED BY PASSWORD *****

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

NOTHING

Submitted: 4 months ago.Category: E-Readers
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Answered in 43 minutes by:
3/9/2018
Electronics Technician: GeekGal, Electronics Support Tech replied 4 months ago
GeekGal
GeekGal, Electronics Support Tech
Category: E-Readers
Satisfied Customers: 1,790
Experience: MIS degree and 15+ years experience supporting electronics of all kinds
Verified

Hi there! My name is*****'m sorry that you're having this trouble. It would be my pleasure to assist you. Who is your email provider? For example, is it GMAIL, Microsoft, At&T, Aol, or something else?

Please note: You may see offers for ADDITIONAL SERVICES that are automatically generated by the website. They are completely optional. Please feel free to ignore them.

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Customer reply replied 4 months ago
verizon/aol
Customer reply replied 4 months ago
no
Electronics Technician: GeekGal, Electronics Support Tech replied 4 months ago

Thank you for that information. Are you using the AOL MAIL APP to get your email? What happens when you try?

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Customer reply replied 4 months ago
having phone problems not working
Electronics Technician: GeekGal, Electronics Support Tech replied 4 months ago

I think you may be responding to AUTOMATED offers for PHONE CALLS and REMOTE ASSISTANCE that are automatically sent by the website. They are not from me. We're discussing a problem with email on your Kindle, Correct? Are you using the AOL MAIL APP to get your email? What happens when you try?

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Customer reply replied 4 months ago
veriizon bought aol. veriizon switched email to aol
Electronics Technician: GeekGal, Electronics Support Tech replied 4 months ago

Are you able to access your email on other devices?

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Customer reply replied 4 months ago
from my computer
Electronics Technician: GeekGal, Electronics Support Tech replied 4 months ago

Great! Thank you. Please give me a moment to check a few things.

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Electronics Technician: GeekGal, Electronics Support Tech replied 4 months ago

On your Kindle, did you go the APPSTORe and download the AOL: Mail, News, and Video APP? If you haven't already, please do so,

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Customer reply replied 4 months ago
done
Electronics Technician: GeekGal, Electronics Support Tech replied 4 months ago

Thank you. Now Tap to open the APP. You should see a wizard that asks you for your Aol email address and password. Do you see that? Does it accept it?

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Electronics Technician: GeekGal, Electronics Support Tech replied 4 months ago

Great!. If you go to email within the AOL app does your email show up now?

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Electronics Technician: GeekGal, Electronics Support Tech replied 4 months ago

If your email is working now, would you mind rating my service so I will receive credit for my efforts? You can give your rating by selecting one of the five stars located on the top right of the question page. Hopefully, I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied.

If it still not working please let me know so I can provide more help.

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