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This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Try pressing and hold the power switch for a full 60 seconds, even after the screen goes black, then release.Then press the power button to restart if the device does not start up again on its own. If the screen is still unresponsive, plug in your device using the USB cable connected to a wall outlet power adapter. Let the device charge for 15 minutes, unplug it, and then try to restart again.
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