E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

Battery will not charge. Amazon Kindle FCCE0682, Model

Customer Question
Battery will not charge ...

Battery will not charge

Technician's Assistant: What brand and model of e-reader do you have?

Amazon Kindle FCCE0682 , Model SR*7CD

Technician's Assistant: How long has this been going on with your Kindle? What have you tried so far?

4 days

Submitted: 4 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 5 minutes by:
3/8/2018
Electronics Technician: Nathan, Technician replied 4 months ago
Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 30,759
Experience: Nook, kindle & ipad expert
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.
The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up. Note that you may need to repeat this process 4-5 times for the reset to take effect. Let me know if the problem persists, we can then try some further steps.

Thanks,
Nathan

Ask Your Own E-Readers Question
Customer reply replied 4 months ago
All I get is an indication that the battery is NOT CHARGED, a red horizontal bar. It repeats this indication each time i
press the re-load button, which I have pressed for the past 9 times.
Electronics Technician: Nathan, Technician replied 4 months ago

How long has it been connected to the charger?

Ask Your Own E-Readers Question
Electronics Technician: Nathan, Technician replied 4 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
When is the battery fully charged? Kindlevoyage just new
when is the battery fully charged and how do I download material … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
10" kindle firemodelsrr87cv stopped coming on. Wont reset
10 " kindle firemodelsrr87cv stopped coming on. Wont reset and it is charged. Was working closed it and turned off. Would not come back on. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
How do you brighten the screen, Just bought from Amazon. Its
Since I turned it on. Went to settings but couldn't find anything that brightens screen … read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
Something is wrong with my kindle. For as much as i would
Something is wrong with my kindle. For as much as i would read i used to charge it once every week and a half or so. Now, ive charged it three times this week … read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
I have the second generation of the Kindle fire HD..It have
I have the second generation of the Kindle fire HD..It have two (2) usb connection... I need both types of the usb connectors...one for charging and the other for data transfer I guess.....Where can I… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I just recharged my kindle fire. (The batterywas completely
I just recharged my kindle fire. (The batterywas completely down). Now I am not able to charge it up. Does it need a new battery? Nancy… read more
Daniel
Daniel
Bachelor\u0027s Degree
1,568 satisfied customers
I was reading on my kindle and a message said battery is low--need
I was reading on my kindle and a message said battery is low--need charging. I have the battery cord connected to the port of my computer but the battery is not charging. There is a picture of battery… read more
Thomas
Thomas
IT Manager
Associate Degree
983 satisfied customers
My kindle was working when I shut it off, but cannot "wake".
My kindle was working when I shut it off, but cannot "wake". Kindle was charged the day it stopped working. Currently, the face page is displayed. What can I do?… read more
Rod
Rod
Engineer
Graduate Certificate
205 satisfied customers
I have a Critical Battery error on my Kindle keyboard bought
I have a Critical Battery error on my Kindle keyboard bought December 2010. The battery has been empty for months despite having attempted to recharge it. Can the battery be replaced? If not, how do I… read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
I have 2 kindles neither will charge past 5%. I have tied using
I have 2 kindles neither will charge past 5%. I have tied using wall outlet and computer usb to charge. I have restarted several times. 1 I even restortoed to factory default. I am doing something wro… read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
kindle d01100 paper white ( 5 button) all warranty and service
kindle d01100 paper white ( 5 button) all warranty and service information from grand duchy of Luxemburg battery life data none... amazon kindle site with airplane on ( older models wireless off) batt… read more
Daniel
Daniel
Bachelor\u0027s Degree
1,568 satisfied customers
what is warranty for kindle battery? less than 9 months old
what is warranty for kindle battery? less than 9 months old and will only hold a charge through 1 and half books over a period of 3-4 days. Bob… read more
Daniel
Daniel
Bachelor\u0027s Degree
1,568 satisfied customers
My kindle will not keep a charge. I have tried the screen
My kindle will not keep a charge. I have tried the screen reboot but that didn't work. I tried to reboot the system as you had previously suggested and it kept a charge for only 1 day before it died a… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I have just acquired a Kindle (from Amazon) there is no power
I have just acquired a Kindle (from Amazon) there is no power cable / connection with the unit, I have poered the unit as recommended by connection to my laptop. How long does the power last, how freq… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I have accidentally left my kindle plugged in for an extended
I have accidentally left my kindle plugged in for an extended period of time and now it appears that it will not charge. Even though it was plugged in for a long time, it still shows a critical batter… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
My Latest Generation Kindle will not charge. An amberlight
My Latest Generation Kindle will not charge. An amberlight at the power switch will show at the power switch when attempting to charge, but nothing now. Tried 3 seperate cords so far including wall ou… read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
I purchased a kendle for my wife and she is unable to use it.
I purchased a kendle for my wife and she is unable to use it. I need to know the procedure to return it for credit and the address to return it to.… read more
namstech
namstech
Software Development Engineer
Master's Degree
9 satisfied customers
I have a kindle one and i get not get in on, i think batteries
I have a kindle one and i get not get in on, i think batteries not charging. Where do i get batteries. How to I get books already in kindle to another kindle. Where do i go to repair Linda DuFour… read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x