E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I cannot seem to access my network on my kindle. we just…

I cannot seem to...

I cannot seem to access my network on my kindle. we just returned from a cruise of the western Carribean. I can't remember who my network is either Marilyn Riley's network or fairpoint

Technician's Assistant: When could you last access your Kindle?

I was reading a book and still can but cannot access the store to purchase a new kindle book

Technician's Assistant: Did you try resetting through Amazon's online password ***** tool?

No, how do I access that. I am not at all savvy with computers?

Technician's Assistant: The E-Reader Specialist will be able to walk you through that. Anything else you want the E-reader Expert to know before I connect you?

No, thank you.

Show More
Show Less
Ask Your Own E-Readers Question
Answered in 1 minute by:
3/8/2018
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,276
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Is your windows computer currently connected to your wifi network?

Please let me know

Thank you

Ask Your Own E-Readers Question
Customer reply replied 4 months ago
It is Marilyn Riley's Network

Ok, thats your network

So on the Kindle go to settings, wifi and select that network to connect to it

Let me know how you go please

Ask Your Own E-Readers Question
Customer reply replied 4 months ago
I have done this several times as well as just now. It won't connect. I also unplugged my modem to reboot but to no avail.

When it wont connect, what message does it give?

Ask Your Own E-Readers Question
Customer reply replied 4 months ago
Under security type there are choices but am unsure which one to choose. I don't think I have a security type so should I choose "none"?
Customer reply replied 4 months ago
It says unable to connect and asks me for network info

You need to just select the network and enter in the password.

Remove the charger from the Kindle and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the Kindle and connect to the wireless network.

Let me know the results please

Thank you

Ask Your Own E-Readers Question
Customer reply replied 4 months ago
Still says a wifi connection is required to

yes, now go to settings, wifi , press on Marilyn Riley's Network and connect please

Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,276
Experience: Avid repairer and trouble shooter of E-Readers
Verified
Richard and 87 other E-Readers Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
It doesn't work. I think I need to reset my password

What was the message it now gave?

Ask Your Own E-Readers Question
Customer reply replied 4 months ago
I would prefer not to have a password ***** access my wifi
Ask Your Own E-Readers Question
Customer reply replied 4 months ago
My Mac computer does not allow this service. please credit my fee to my account. I am still unable to download. I think I need to reset my password. Could you help me to do this please. Must I have a password ***** all? I prefer not to.

No you do not, I can remove it.

Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own E-Readers Question
Customer reply replied 4 months ago
I did not quit the program but had a difficult time returning to you

Ok, can you tell me the ID and PAssword ***** connect please

Ask Your Own E-Readers Question
Customer reply replied 4 months ago
I have the id and password ***** down: ID####-##-#### Password # 9499
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,276
47,276 Satisfied Customers
Experience: Avid repairer and trouble shooter of E-Readers

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
Kindle want let me connect to the store anymore?. Only about
Only about a week. Wonder if my library is too full? … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
My partner and I have each just purchased new Kindle voyage
Hi Dan. My partner and I have each just purchased new Kindle voyage kindles. We were assured that our existing Kindle libraries and folders would be synced no problem to our new devices. However, only some of my books have transferred across. And many of the new books I purchased on my old model Kindle have not transferred across. I have already tried going to sync my kindle and it has only been partially successful. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
My kindle will not let me into the kindle store. It has
My kindle will not let me into the kindle store. It has gotten really slow it is Amazon Kindle Model No D01100 IC9599A0725 FOC ID ZEG 0725… read more
Richard
Richard
Customer Service
IT Manager, Consultant
47,276 satisfied customers
Unable to connect to kindle store for more than 24 hours.
unable to connect to kindle store for more than 24 hours. Re-starting device did not help … read more
Richard
Richard
Customer Service
IT Manager, Consultant
47,276 satisfied customers
On my iPad I can read my books And my wifes. On my new Kindle
On my iPad I can read my books And my wife's. On my new Kindle Fire I can not find a way to read my wife's books. Please tell me what is wrong and how to remedy this. Thanks in advance for your help w… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Kindle says Kindle Store page not available. I am 83 and not
Kindle says Kindle Store page not available. I am 83 and not very computer savvy. I don't know how to make it work again This happened at the end of reading my first book… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
forgot password XXXXX old kindle (bought 2 yrs. ago) and cant
forgot password XXXXX old kindle (bought 2 yrs. ago) and can't use to connect on new Kindle Touch, purchased a week ago. Also want to transfer archived books to new Kindle Touch as well as ensure the … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
472 satisfied customers
If wi-fi is built in the Kindle, why am I asked to choose a
If wi-fi is built in the Kindle, why am I asked to choose a network? I really do not understand how to go about getting the reader activated at this time. What is Whispernet, if not the connection for… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
536 satisfied customers
Im old and e-unsophisticated. I cant figure out how to order
I'm old and e-unsophisticated. I can't figure out how to order a book on my Kindle Fire. O'm sure it's a simple procedure. But what is it?… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I cannot download anything i can download free trial books,
I cannot download anything i can download free trial books, but not anything i have to pay for. i think my credit card might be outdated or something, but i cannot find where to check to see what card… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
My Kindle seems to be dead! Charged: green light comes on,
My Kindle seems to be dead! Charged: green light comes on, immediately goes off. I cannot access anything: menu, stored books, etc. When it was last working I could not connect to my wireless network … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I am on a cruise & all the books I have read & new ones that
I am on a cruise & all the books I have read & new ones that I downloaded have disappeared. [email protected]… read more
Engineer John C.
Engineer John C.
Bachelor\u0027s Degree
5,047 satisfied customers
Because I live in Spain my computer has Spanish broad band,
Because I live in Spain my computer has Spanish broad band, am I able to change the recommended books shown in Spanish to English… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
536 satisfied customers
My wife gave me a Kindle for Fathers Day (account Marilyn
My wife gave me a Kindle for Father's Day (account Marilyn E. Korte,[email protected] When I tried to register it, the response was it was already registered in her name. It wouldn't let me register in … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I am trying to register my new kindle. When asked to choose
I am trying to register my new kindle. When asked to choose a wi-fi network anyone I choose the kindle says I can't use it. I don't even know what a wi-fi network is.… read more
Rod
Rod
Engineer
Graduate Certificate
205 satisfied customers
My Kindle stopped working. It keeps telling me to connect
My Kindle stopped working. It keeps telling me to connect to a Wi Fi. How do i do this and why did this problem suddenly occur?… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I purchased a kindle touch a week ago and got the premium membership
I purchased a kindle touch a week ago and got the premium membership free for 30 days. I can't figure out how to find library books to download. Thanks. xxxxxx xxxxxxxx40914.0690566319… read more
Engineer John C.
Engineer John C.
Bachelor\u0027s Degree
5,047 satisfied customers
i AM A NEW kINDLE USER. IHAVE RECENTLY PURCHASED THREE BOOKS
i AM A NEW kINDLE USER. IHAVE RECENTLY PURCHASED THREE BOOKS AND i DON'T LIKE THE FIRST ONE.. CAN I RETURN THE BOOK OR OTHERWISE REFUSE IT? IWANT TO SKIP THE FIRST BOOK /AND READ THE SECOND BOOK? 1. E… read more
Dan T.
Dan T.
Master Technician
Associate Degree
142 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x