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I have a square in the middle of my screen that will not go…

Customer Question
I have a square...

I have a square in the middle of my screen that will not go away

Technician's Assistant: When did you last charge your e-reader?

I pressed redeem something and the square came up and will not let me do anything and I charged my reader 2 days ago

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

No but I will try

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

No that's ok looks like what you wanted me to do worked thank you so much

Submitted: 5 months ago.Category: E-Readers
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Answered in 2 minutes by:
3/7/2018
Electronics Technician: Randy Boman, Technician replied 5 months ago
Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 10,533
Experience: E-Reader Technician
Verified

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!

This sounds like you have enabled the accessibility features on the kindle.

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Electronics Technician: Randy Boman, Technician replied 5 months ago

To turn off Screen Reader and Explore by Touch:

  1. Swipe down from the top of the screen with two fingers to open Quick Actions.

    Tip: If you're on the lock screen, place two fingers on the screen, swipe to the left, and then open Quick Actions.

  2. Tap Settings, and then double-tap the screen to open the Settings menu.
  3. Tap Accessibility, and then double-tap the screen to open the Accessibility menu.
  4. Next to Screen Reader, tap Off, and then double-tap the screen to confirm your selection.
  5. In the alert that appears, tap Continue, and then double-tap the screen. When the Screen Reader is disabled, Explore by Touch is turned off automatically.
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