E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

I am using a Surface Pro 3 to read my nook books. Now, when…

Customer Question
I am using a...

I am using a Surface Pro 3 to read my nook books. Now, when I go into the Nook program it opens for just a moment and then closes. Time and time again.

Technician's Assistant: How long has this been going on with your Surface Pro? What have you tried so far?

It's been going on for some time. I am so frustrated. I don't know what else to try

Submitted: 4 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 4 hours by:
3/7/2018
Electronics Technician: Harry, Customer Service replied 4 months ago
Harry
Harry, Customer Service
Category: E-Readers
Satisfied Customers: 2,596
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
My Nook is 6 year old and while reading a book it went
My Nook is 6 year old and while reading a book it went blank. I have rebooted, that didn't work. I have my library, email & apps, but cannot open any book. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
For about two weeks now, it's been refusing to accept the
For about two weeks now, it's been refusing to accept the combination of my account email address (tried 3 possibilities) with my password. It has always simply gone to the book I'm currently reading,… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I have loaded a bok and cannot find my nook libraey on my
i have loaded a bok and cannot find my nook libraey on my nook … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I downloaded Biden's Promise me Dad and was reading it.
Hi ...I downloaded Joe Biden's Promise me Dad and was reading it. Turned off the Nook. Turned it back on and wanted to continue reading. Cannot open the book...it is grayed out in my library. Error me… read more
Harry
Harry
Customer Service
2,596 satisfied customers
My Nook is giving me problems. I have downloaded a
My Nook is giving me problems. I have downloaded a book--Hillbilly Elegy--to the Adobe Digital editions. Then I transferred it to my Nook. But when I try to open it, I get the following message: "This… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I recently downloaded a new book on my kobo but when I try
I recently downloaded a new book on my kobo but when I try to read it there are missing sentences at the bottom of the page and they are not carried onto the next page. Have not had this happen with a… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I downloaded the kindle app on my surface pro. All seemed to
I downloaded the kindle app on my surface pro. All seemed to go well. I was able to send books to my laptop and when I first opened the app I got the home page. I then opened a book and now I cant get… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
We have an older Color Nook. I am trying to open a borrowed
We have an older Color Nook. I am trying to open a borrowed book from our local library. Using Adobe Digital Editions, I have down loaded the book to my computer and transferred it to the Nook Color. … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I purchased a book on my Nook. After downloading, when I
I purchased a book on my Nook. After downloading, when I went to read, the book is blank. I tried several times with no luck … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
My "last page read" reminder has disappeared from my Nook
My "last page read " reminder has disappeared from my Nook Colour. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I was reading my nook it said battery was low. I pulugged it
i was reading my nook it said battery was low. I pulugged it up then it went to software download now it wont come back on. … read more
Cris
Cris
60 satisfied customers
My nook is stuck on "select your time zone" and every so
my nook is stuck on "select your time zone" and every so often it goes to "choose your network" I am not trying to shop I have at least 15 books which I have bought but not read. And I am in the middl… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Recently my nook changed. When I open a book that I am
Recently my nook changed. When I open a book that I am reading it no longer goes to the last page I read. It now goes to page 1. How can I get the nook to open on the last page I read. Jerry … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have a nook but am reading on a surface pro 2 using the
i have a nook but am reading on a surface pro 2 using the nook app. i bought 3 books a week or so ago and started 2 on the nook. on the pro, i cant get them to open . i closed the app & i archived and… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I just bought a new ipad air 2. All the books that I had on
I just bought a new ipad air 2. All the books that I had on my previous ipad were lost. How do I recover these books?… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Im trying to get onto the barnes and noble nook nook reader
I'm trying to get onto the barnes and noble nook nook reader site because I downloaded a book to read into my liabrary. I have been reading it for a couple of days now and I triedbto go into it yester… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I cannot down load High Heat. It is in my NookBook, but when
I cannot down load High Heat. It is in my NookBook, but when try and download rec message from Adobe that can not. I have nook for pc.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I downloaded an ebook in a dutch ebook store (bol.com) and
I downloaded an ebook in a dutch ebook store (bol.com) and managed to upload it to my Nook, but when I try to open it I get the message:"User not activated". However, what they do not tell me is: How … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x