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It seems there is some fault with processing my kindle order…

Customer Question
It seems there is...

It seems there is some fault with processing my kindle order for some books

Technician's Assistant: How long has this been going on with your Kindle? What have you tried so far?

Just got the email

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

I have today received a new credit card could it be that

Submitted: 5 months ago.Category: E-Readers
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Answered in 3 hours by:
3/7/2018
Electronics Technician: Harry, Customer Service replied 5 months ago
Harry
Harry, Customer Service
Category: E-Readers
Satisfied Customers: 2,842
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 5 months ago
It would seem that the email I sent advising that the book mentioned was already on my kindle has not reached you.
I sent it late last night and therefore did not need your help, Thank you. Don`t know what brought about the message that they could not send my latest book order.
I also received an invoice for $59.oo I did not see any advise about this only about a $5.00 dollar fee.
Electronics Technician: Harry, Customer Service replied 5 months ago

Our services are not $5.

Call customer service at 1-***-***-****

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Customer reply replied 5 months ago
I am a bit of an electronic idiot and just follow what is written on my screen (it`s what comes of learning these things in your 80`s) but it did come up telling me there would be a $5.00 dollar fee. anyway the problem seems to be solved and I see that the fee charged will be $28.00 Thank you.
Electronics Technician: Harry, Customer Service replied 5 months ago

Our services are not $5.

Call customer service at 1-***-***-****

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