E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

First time ever, my kindle fire won't start. I wlll try

First time ever, my...

First time ever, my kindle fire won't start

Technician's Assistant: Have you done a hard reset on your Kindle Fire by holding down the power button until it vibrates or beeps?

No, I wlll try that

Technician's Assistant: Has there been any recent damage to your device (e.g. from dropping it or getting it wet)?

Absolutely nothing

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

No, I can't remember how long ago it was purchased. At least five years

Show More
Show Less
Ask Your Own E-Readers Question
Answered in 2 minutes by:
3/6/2018
Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 30,758
Experience: Nook, kindle & ipad expert
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up. Note that you may need to repeat this process 4-5 times for the reset to take effect. Let me know if the problem persists, we can then try some further steps.

Thanks,

Nathan

Ask Your Own E-Readers Question
Customer reply replied 4 months ago
okay, I just got my home page back. Should I just use it for a bit
Customer reply replied 4 months ago
I think I'm all set. Thank you.

Great, glad that did the trick for you!

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Thank you, ***** ***** a nice day,

Nathan

Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 30,758
Experience: Nook, kindle & ipad expert
Verified
Nathan and 87 other E-Readers Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 30,758
30,758 Satisfied Customers
Experience: Nook, kindle & ipad expert

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
My 83 year old mothers' kindle fire is locked up. I can't
My 83 year old mothers' kindle fire is locked up. I can't even get it off of the lick screen. … read more
Nathan
Nathan
Technician
30,758 satisfied customers
I can't open my Kindle book although the battery is supposed
I can't open my Kindle book although the battery is supposed to be fully charged. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I purchased a fire HD 16 GB tablet from HSN and it quit
I purchased a fire HD 16 GB tablet bundle from HSN and it quit charging about month and half ago and it is not even a year old. This was my second kindle tablet and the first one is at least 4 years o… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Kindle won't stay connected to wi-fi, Kindle fire, Tried
Tried everything. I'm not very computer literate. This has happened at least 3 times before, My passwords were entered by my husband and he died nearly 2 years ago. It won't download purchases or stay connected. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
We have 2 kindles. The earlier kindle has a line across the
We have 2 kindles. The earlier kindle has a line across the top that won't go away. It blocks the first line of print and part of the 2nd line. What do I do? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
My Kindle won't start, how do I wake-up my Kindle? I have a
My Kindle won't start, how do I wake-up my Kindle? … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
I have a Kindle e reader with a keyboard. The kindle is
I have a Kindle e reader with a keyboard. The kindle is fully charged but I can't turn it off/on and the sleep screen doesn't change … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I'd forgot my password for parental controls. Can you send
I'd forgot my password ***** parental controls. Can you send me an email to reset it please … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I can't turn my Kindle on as I can't remember previous
HI ***** Nancy and I can't turn my Kindle on as I can't remember previous passwords. … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I do not remember my password for my kindle...how can I
I do not remember my password ***** my kindle...how can I change it? … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have a Kindle Fire tablet. When I plugged it in to charge
I have a Kindle Fire tablet. When I plugged it in to charge last night the ding it makes kept going off and then it quit charging. I changed charging cords this morning and it still won't charge. Can … read more
Nathan
Nathan
Technician
30,758 satisfied customers
My kindle is only one year old and it will not charge up,
my kindle is only one year old and it will not charge up, I've tried more than one charger and it just will not charge? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I can't remember my kindle fire 7 password can you help,
I can't remember my kindle fire 7 password ***** you help … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have a paperwhite which will not turn on. I used it two
I have a paperwhite which will not turn on. I used it two nights ago, turned the screen off and it won't turn on. I charged it overnight. The amber light was on but no chnage. The led did not change t… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have forgotten my password, its a kindle an its about 6yrs
its a kindle an its about 6yrs old one of the first ones … read more
Cris
Cris
60 satisfied customers
I have an old kindle that I have had for five years. My son
I have an old kindle that I have had for five years. My son gave me a new kindle fire as a present this weekend. I tried to register it in my name, but I had forgotten my password. I have tried so 'll… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
I've had a kindle fire for about 3 or 4 years and I LIVE
hi. I've had a kindle fire for about 3 or 4 years and I LIVE with it. Mostly read books. Recently my husband gave me a paperweight. I called amazon help to set it up and they sent me to MCT. spent alm… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
My Kindle fire wont connect to the internet. It was working
My Kindle fire won't connect to the internet. It was working fine and just starting asking for my password. I have tyed on every password XXXXX ever used and it still won't work. i am type on the inte… read more
Nathan
Nathan
Technician
30,758 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x