E-Readers

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Won't turn on. It's been on the charger forseveral weeks.
no. have tried holding power button for 20 seconds and 35 seconds … read more
Josh
Josh
It Support Specialist
Associate Degree
753 satisfied customers
I can't remember the password, several months ago, how do I
I can't remember the password JA: When could you last access your device? Customer: several months ago JA: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure you d… read more
Josh
Josh
It Support Specialist
Associate Degree
753 satisfied customers
Somehow I got locked out and can't remember the password,
somehow I got locked out and can't remember the password, how do I unlock it … read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,927 satisfied customers
I am unable to unlock my e-reader. Apparently I unknowingly
I am unable to unlock my e-reader. Apparently I unknowingly changed the password ***** fixing another problem and am unable to find it. Please help … read more
Randy***** CellTech
Randy***** CellTech
1,846 satisfied customers
When I attempt to open my current read, I get the message
When I attempt to open my current read, I get the message "Unfortunately, Nook has stopped". I get the same message when I attempt to open my library. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,927 satisfied customers
I have enough that I put a password I typed it in and I
I have enough that I put a password ***** typed it in and I can't remember it so I can't turn it back on … read more
Harry
Harry
Customer Service
3,030 satisfied customers
My son has a nook and it will not hold a charge. Samsung
Second opinion] My son has a nook and it will not hold a charge … read more
Harry
Harry
Customer Service
3,030 satisfied customers
My son has a nook and it will not hold a charge. Samsung
My son has a nook and it will not hold a charge JA: What brand and model of e-reader do you have? Customer: Samsung nook model SM-T713 JA: How long has this been going on with your SM-T713? What have … read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,927 satisfied customers
I have a nook 7 and I forgot my passcode, how can I unlock
I have a nook 7 and I forgot my passcode, how can I unlock it … read more
Josh
Josh
It Support Specialist
Associate Degree
753 satisfied customers
My Nook no longer can connect to available WIFI networks.
My Nook no longer can connect to available WIFI networks. Can this be fixed? … read more
Josh
Josh
It Support Specialist
Associate Degree
753 satisfied customers
It froze up, so I held down the power button and the N
It froze up, so I held down the power button and the N button simultaneously. Now, all the recent games purchased for my granddaughter are gone, the device talks to us loudly, and we can't get it to d… read more
Josh
Josh
It Support Specialist
Associate Degree
753 satisfied customers
My Nook stopped working. Don't know reason. Samsung model
Could it be too many e-books downloaded if so How can I delete already read books?… read more
Randy***** CellTech
Randy***** CellTech
1,846 satisfied customers
My wife has a samsung nook color tablet.. she charged it
she charged it last night and when she turned it on the screen is totally distorted. it appears to have a black cricle with 3 lines running through iy at the top left side. They appear to be small cracks, but not on the surface of the glass;but inside. Any suggestions? She doesnt remember dropping it. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,927 satisfied customers
My Nook has never needed a password before, but it wants
Hi, my Nook has never needed a password ***** but it wants one. i am trying to reset the password ***** it won't tell me the security question which i don't remember … read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,927 satisfied customers
Nook is frozen - can't turn off or on - was working last
nook is frozen - can't turn off or on - was working last night … read more
Randy***** CellTech
Randy***** CellTech
1,846 satisfied customers
My grandson entered a passcode on his Nook and now he cant
My grandson entered a passcode on his Nook and now he can't remember it. I need to know if there is a way to delete it so it will start up.… read more
Jason Jones
Jason Jones
AAS Information Technology
2,459 satisfied customers
The screen shows the waterfall, but my nook wont "wake up".
The screen shows the waterfall, but my nook won't "wake up". I have tried recharging it (for 12 hours), but I can get no reponse. It wouldn't show an image if it wasn't charged, right?… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
The picture on previousely charged Nook easy reader got frozen.
The picture on previousely charged Nook easy reader got frozen. Could not start the reader. It shows "Your Nook's batery charge is too low to power on. Please wait for 15 minutes" and charge in proses… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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