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I was recharging my kindle in a 220 volt socket and it

Customer Question
I was recharging my...

I was recharging my kindle in a 220 volt socket and it stopped working- is it permanently damaged or fixable?

Technician's Assistant: How long has this been going on with your Kindle? What have you tried so far?

For a few days - I tried to recharge it in a regular outlet and tried to turn it on, but it does not come on-

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

I want to know if it is fixable

Submitted: 4 months ago.Category: E-Readers
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Answered in 25 minutes by:
3/6/2018
Electronics Technician: Eldon, Customer Service replied 4 months ago
Eldon
Eldon, Customer Service
Category: E-Readers
Satisfied Customers: 244
Experience: Engineer at Tech company
Verified

Hello and sorry to hear you're having trouble,

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up. Note that you may need to repeat this process 4-5 times for the reset to take effect. Let me know if the problem persists, we can then try some further steps.

Thanks,

Eldon

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Electronics Technician: Eldon, Customer Service replied 4 months ago

Hello, it appears your question is still open.
Do you need more help with this?
Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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