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Related E-Readers Questions
Normally, I open Kindle and swipe as directed. Now I open
Normally, I open Kindle and swipe as directed. Now I open Kindle, the screen lights up, but does not direct me to swipe. I hold power button on for 20-seconds but nothing happens. Thanks.. … read more
Richard
Richard
Customer Service
IT Manager, Consultant
2,164 satisfied customers
Kindle paper has decided not to work. It is fully charged
kindle paper white has decided not to work. It is fully charged and when you swipe to open it hoes to s screen with a tree on it and will not move from there. … read more
Randy Boman
Randy Boman
Internet Technology Consultant
High School or GED
2,183 satisfied customers
Won't turn on. It's been on the charger forseveral weeks.
no. have tried holding power button for 20 seconds and 35 seconds … read more
Josh
Josh
8,522 satisfied customers
It won't open. Kindle. I thought the battery was low, so I
I thought the battery was low, so I charged it. When I went ti turn it on, the kindle logo camp up and a bar below it was slowly filing. when the bar was full, a screen saver came on. I plugged the kindle into my computer and the green light is glowing, when i unplug from the computer, the green light goes out. when I try the power button, the green green light goes on then flashes and I am back at the screen saver. … read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
19,665 satisfied customers
We have two Kindle Fire. One is not allowing us access via
We have two Kindle Fire. One is not allowing us access via wifi. I have gone through procedures to connect unsuccessfully. Can you give me steps to follow or can you access our account to update? Acco… read more
Josh
Josh
8,522 satisfied customers
I think my Kindle is dying... can't turn it on.. lite
Hi... I think my Kindle is dying... can't turn it on..green lite flashes but book will not come up. Tried charging it ..but yellow lite went out and no green came on...Still can't turn on. It was fine… read more
Aric
Aric
Technician
Run A/V and repair business for over
1,910 satisfied customers
my kindle was put on charged. when charged the green light
my kindle was put on charged. when charged the green light came and will not permit switch to open. when sliding to wake only grren light comes on as frozen have tried to unfrezze to nq avail… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I was charging my kindle and it wasnt complete so I recharged
I was charging my kindle and it wasn't complete so I recharged it and left it on all night. When I went to use it the next morning it would't turn on. I tried to turn on and then off but nothing happe… read more
Thomas
Thomas
IT Manager
Associate Degree
1,676 satisfied customers
My Kindle Fire got wet but still worked fine for a day but
My Kindle Fire got wet but still worked fine for a day but now when I turn it on it goes to the yellow "swipe" but when I try to swipe it it won't move and eventually goes to a page that shows the boo… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
my kindle fire froze so i held down the button for 20 seconds
my kindle fire froze so i held down the button for 20 seconds and it turned off. when i tried to turn in back on it went to a black screen except it said kindle fire in the center and stayed that way … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle Touch just went black. Attached it to computer to
My Kindle Touch just went black. Attached it to computer to charge but won't come on. Light shows green but will not open. What now? S.McMillan… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
Laid my Kindle down for a little bit(in the middle of a story)
Laid my Kindle down for a little bit(in the middle of a story) and when I came back to start reading again it said it was updating and I had never had that happen before so I laid it back down(frustra… read more
Cris
Cris
1,817 satisfied customers
plug in kindle fire and it lites up and says kindle fire and
plug in kindle fire and it lites up and says kindle fire and then shuts off. tried keeping button pressed down and it did the same. please help… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I have been reading a book on my Kindle and put it down to
I have been reading a book on my Kindle and put it down to check on dinner. When I came back, nothing would move, neither forward or back, no Home or Menu. I had it connected to re-charge for an half … read more
James
James
Network & System Administrator
Bachelor's Degree
2,641 satisfied customers
I charged my kindle. I have tried ti turn it on, no on lite,
I charged my kindle. I have tried ti turn it on, no on lite, I have also tried holding the on button for 30 sec. Help!… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
539 satisfied customers
My Kindle Fire is fully charged. It will not power back on.
My Kindle Fire is fully charged. It will not power back on. I have attempted a hard start but it will still not power on.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My kindle is screen is frozen. I have held switch on for 30
My kindle is screen is frozen. I have held switch on for 30 seconds and nothing. I tried to charge and light does not show anything yellow or green. Kindle was working fine and decided to charge becau… read more
namstech
namstech
Software Development Engineer
Master's Degree
546 satisfied customers
My kindle will not pick up my wifi. My wifi is a little box
My kindle will not pick up my wifi. My wifi is a little box that I've plug into my computer. When this started I checked and saw the box didn't have all the green lights lite up so I unplugged everyth… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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