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I had Kobo on another tablet under I think my old email
Good morning I had Kobo on another tablet under I think my old email***@******.*** Since I have changed to***@******.*** I cannot access any of the books I purchased on my old account … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
I have been a ereader of your books for a time. All od a
I have been a ereader of your books for a long time. All od a sudden I can't remember my password ***** I have purchases 5 or 6 books and they insist I change my e-mail address and remove my password*… read more
Pete
Pete
Engineer
Bachelor's Degree
20,844 satisfied customers
I have been trying to get you to recognize my new e-mail
I have been trying to get you to recognize my new e-mail address. I got lost and I do not seem able to access my account. Simply asking to change e-mail address. Changing from eastlink to explornet … read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
I have had an ereader for a few years. Until this weekend,
I have had an ereader for a few years. Until this weekend, when I tried to apply a Kobo gift card to my account I did Not realize that my Kobo account was attached to an email address that I no longer… read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
Kobo setting to receive from a new e-mail, think I got it in
I dont know... havent used it for year or so and have a new e-mail address for Kobo. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,570 satisfied customers
I am trying to setup my kobo reader and have changed server
I am trying to setup my kobo reader and have changed server from sympatico.ca to cogeco.ca and I do not remeber my password ***** would like to change it so it corresponce with my computer and ipad … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,570 satisfied customers
I have 2 kobo e readers purchased from WH Smith about 3 years
i have 2 kobo e readers purchased from WH Smith about 3 years ago. i purchased a book but was unable to download it. instructed to reset each kobo which has been done but now have lost all my books an… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,570 satisfied customers
I downloaded new Kobo software and since lost my purchased
I downloaded new Kobo software and since lost my purchased books (close to 300) in my computer and on my e-reader. Only newly purchased books are in my computer library, not on my ereader… read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
239 satisfied customers
I cannot download my books to my ereader. The reader has a
I cannot download my books to my ereader. The reader has a different email address from my account. If this is the problem, how do I change my email address on the ereader?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,570 satisfied customers
I just bought a Kobo reader and when I set it up I put the
I just bought a Kobo reader and when I set it up I put the wrong email address and cannot sync my old account to transfer the library to the new reader. Hoe do I change the email address on the new re… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
1,001 satisfied customers
I recently purchased a new computer on which I have downloaded
I recently purchased a new computer on which I have downloaded Adobe Digital Editions (I had to uninstall the Kindle app first to be even able to add ADE). I also altered my email address as my work c… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I Have started a new account for my husbands kobo as we were
I Have started a new account for my husbands kobo as we were both using the same account and were getting each others books on our kobo e readers. But when I put my email address in to check on my boo… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
I have just purchased a Kobo Touch ereader. How do i transfer
I have just purchased a Kobo Touch ereader. How do i transfer my existing books from my old ereader to this one. I have epub, txt, Word and adobe files contained on a a regular sized SD card… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
I recently changed my email address, had books on "old"
i recently changed my email address, had books on "old" address, now can't find them on my reader at all… read more
Cris
Cris
63 satisfied customers
I have a couple of questions. I changed my email address and
I have a couple of questions. I changed my email address and that all worked just fine on the website but can't find how to change my account name on my ereader to my new email address rather than it … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
1,001 satisfied customers
How can I sync a book on my desktop (purchased Lone Wolf by
How can I sync a book on my desktop (purchased Lone Wolf by Jodi Picoult)[email protected] Password XXXXX to a kobo ereader that formerly belonged to my husband. [email protected] has a password XXXXX?Sy… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
1,001 satisfied customers
My son is trying to download/buy a book on my reader.A while
My son is trying to download/buy a book on my reader.A while ago I changed my email address on my account but when he tries to download the book it won't download because it says my reader is register… read more
Cris
Cris
63 satisfied customers
I purchased my Kobo eReader at Borders. Borders personnel
I purchased my Kobo eReader at Borders. Borders personnel activated my reader using the account name bstiber. I didn't know until recently that my Borders desktop wouldn't work properly since the sale… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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