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Paperwhite is frozen. Can't even get to home page so I can
Paperwhite is frozen. Can't even get to home page so I can get to settings. I've reset it over a dozen times with holding down the power button. It works for a few pages of reading, then freezes again… read more
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Randy***** CellTech
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When I download a book, I get charged but I haven't been
Hi, When I download a book, I get charged but I haven't been getting the books. The scroll window at the bottom of the book image just keeps scrolling and never completely downloads. Can you help> … read more
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Josh
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In Kindle, pages are upside down. I found the font tab, but
In Kindle, pages are upside down. I found the font tab, but no rotation option is given … read more
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Josh
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My amazon shop app. Will not load. May two days ago. It
My amazon shop app. Will not load JA: When could you last open your Amazon software? Customer: May two days ago JA: Did you recently update your software or Operating System (OS)? Customer: It tells m… read more
Aparna Indresh
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I use kindle on my iPhone 6. Installed update yesterday. My
I use kindle on my iPhone 6. Installed update yesterday. My husband also updated yesterday and is having the same problem: we open the app and it takes up to the app picture then moves to the list of … read more
Richard
Richard
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READER LOCKS UP AND DOESN'T ALLOW ME TO PROCEED WITH
READER LOCKS UP AND DOESN'T ALLOW ME TO PROCEED WITH PURCHASES OR READING CONTENT. HAVE TRIED NUMEROUS TIMES TO RESTART KINDLE BY HOLDING OFF BUTTON FOR OVER 4O SECONDS...IT REBOOTS, BUT SAME FREEZE H… read more
Josh
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After the last update on my reader, there are books that
After the last update on my reader, there are books that don't download, it doesn't show progress. Have to scroll through library till find the book I was reading, tap on right side till menu comes up… read more
Pete
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I updated Kobo App version 8.1.1 on my iPad Mini and it
I updated Kobo App version 8.1.1 on my iPad Mini and it keeps crashing. Is there any way to undo that update? … read more
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I had dowdloaded the vegas world app awhile back and was playing
I had dowdloaded the vegas world app awhile back and was playing the games , the last couple of days when I went in to play the game will not open . I will get the opening picture and then the screen … read more
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For the last few days I have not been able to download a book
For the last few days I have not been able to download a book or get a book discription on my Kindle. It freezes up and have to shut it down so I can start reading again.… read more
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Kobo switches on but will not go any further than start up
Kobo switches on but will not go any further than start up like it is frozen. Have tried reset and it starts up but again will go no further… read more
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Josh
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I purchased my kindle fire in Dec of last year. My battery
I purchased my kindle fire in Dec of last year. My battery is now dead or very low and I haven't been able to charge it up. The light is orange and never turns green. It also freezes up. Do I have any… read more
Daniel
Daniel
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My kindle starting freezing in the middle of playing games.
My kindle starting freezing in the middle of playing games. It wouldn't turn off or anything. It would shut itself down after awhile and seemed to be rebooting, then it would come back on and be fine … read more
AnswerManRob
AnswerManRob
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I have the app "Words with Friends" on my Nook. It came with
I have the app "Words with Friends" on my Nook. It came with the purchase of my Nook. All of a sudden a message came on about an "upgrade" to Words, and you had to check "OK". I can't play the game an… read more
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My kindle keeps freezing I had to reset it 3 times yesterday.
My kindle keeps freezing I had to reset it 3 times yesterday. It's ok if I keep it at home but the minute I take it away from the house it freezes which makes it very unportable… read more
Viet - Printer Tech
Viet - Printer Tech
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I got my kindle a year ago, and now it is freezing after 5
I got my kindle a year ago, and now it is freezing after 5 minutes of use. I try holding the power button for 20 seconds but it doesn't always restart the kindle. In the last 24 hours every time I try… read more
Md. Sadique
Md. Sadique
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My Kindle seemed to freeze up when I tried to access a wireless
My Kindle seemed to freeze up when I tried to access a wireless wifi in the Milwaukee Airport. When I finally was able to turn it off, it is now blank, nothing on the screen? Did it completely shut do… read more
AnswerManRob
AnswerManRob
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My Nook Color keeps freezing up, then either re-booting or
My Nook Color keeps freezing up, then either re-booting or remaining locked until I re-boot manually. After re-booting the NC will function normally for about 15 seconds before freezing up or restarti… read more
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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