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My kindle fire powered off last night and I tried to charge…

Customer Question
Second opinion] my kindle fire...
Second opinion] my kindle fire powered off last night and I tried to charge it both last night and today and the battery shows a red line and it is not charging. what to doJA: When did you last charge your Kindle Fire?Customer: Saturday night. I read a lot and usually keep track of the battery. I missed it this time and it powered off and will not chargeJA: Have you tried a force reboot (pressing and holding the power button for a minute)?Customer: I am unfamiliar with which button is the power button. I have held down both of the buttons on top of the kindle with no results. which one is the power buttonJA: The E-Reader Specialist will be able to walk you through that. Anything else you want the E-reader Expert to know before I connect you?Customer: no
Submitted: 5 months ago.Category: E-Readers
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Customer reply replied 5 months ago
the kindle is less than a year old and this is the first time i have had a problem with it.
Customer reply replied 5 months ago
sorry i can't take the cover off. it is too hard. all of the necessary outlets are visible and easy to use.
Answered in 2 hours by:
2/6/2018
Electronics Technician: Harry, Customer Service replied 5 months ago
Harry
Harry, Customer Service
Category: E-Readers
Satisfied Customers: 2,635
Experience: IT at Justanswer
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