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Forgot password trying to reset using link in email but

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Forgot password ***** to...

Forgot password ***** to reset using link in email but nothing happens

Technician's Assistant: When could you last access your device?

Just purchased new one today

Technician's Assistant: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure you don't lose your e-books and other data.

The fire is brand new trying to register it but it wants old password ***** broken one don't know it so trying to reset

Submitted: 5 months ago.Category: E-Readers
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Answered in 5 minutes by:
2/6/2018
Electronics Technician: Aparna Indresh,
 replied 5 months ago
Aparna Indresh
Category: E-Readers
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Electronics Technician: Aparna Indresh,
 replied 5 months ago

May I know if this is your Amazon account password ***** your kindle login screen password?

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Customer reply replied 5 months ago
amazon
Electronics Technician: Aparna Indresh,
 replied 5 months ago

Okay,may I have your amazon email address so that i can check for the password ***** option from my side?

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Electronics Technician: Aparna Indresh,
 replied 5 months ago

May I have your ZIP code (or postal code) associated with a billing address from your account?

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Electronics Technician: Aparna Indresh,
 replied 5 months ago

Let me try to check for the password ***** option from my side?

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Electronics Technician: Aparna Indresh,
 replied 5 months ago

Please ignore this (Let me try to check for the password ***** option from my side?)

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