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Forgot passcode, At least two years, How do I do a reset. No…

Forgot passcode Technician's Assistant:...

Forgot passcode

Technician's Assistant: When could you last access your device?

At least two years

Technician's Assistant: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure you don't lose your e-books and other data.

How do I do a reset.

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Answered in 1 minute by:
1/20/2018
Viet - E-reader Tech
Category: E-Readers
Satisfied Customers: 41,168
Experience: Troubleshoot issues with E-readers.
Verified

Hi,
I'm sorry about the issue. If you have the Kindle ereader device, then please enter the passcode 111222777 and OK / continue.

- Does that do anything? Or what's the make / model of your device?
Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

Ask Your Own E-Readers Question
Customer reply replied 6 months ago
My kindle is starting up

Great. That looks good. Please continue setting up your Kindle when prompted, then let me know the result. I will help further as needed. Thank you.

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Customer reply replied 6 months ago
Ok starting up now

Great. Please wait a bit and let me know. Thank you.

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Customer reply replied 6 months ago
It is downloading my books. Can I go and change password ***** gave me

Great. Yes, you can go to menu / settings / device options, then change the passcode there. Please let me know. Thank you.

Viet - E-reader Tech
Category: E-Readers
Satisfied Customers: 41,168
Experience: Troubleshoot issues with E-readers.
Verified
Viet - E-reader Tech and 87 other E-Readers Specialists are ready to help you
Ask your own question now
Customer reply replied 6 months ago
Ok thanks for all your help

You're welcome. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit. Thank you very much,

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Customer reply replied 6 months ago
Everything working great. Gave you 5 stars!!
Thanks

You're welcome. Great. Thank you for your feedback.

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Viet - E-reader Tech
Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 41,168
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Experience: Troubleshoot issues with E-readers.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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