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Firetvstick keeps saying unable to update your fire tv

Firetvstick keeps saying unable...

Firetvstick keeps saying unable to update your fire tv stick

Technician's Assistant: How old is your Fire TV?

New

Technician's Assistant: What have you tried so far with your Fire TV?

Unplugging disconnecting power 4x

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Customer reply replied 6 months ago
still not working
Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 6 months ago
an hour and a half now! it said 8 mins.
Answered in 1 hour by:
1/19/2018
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,537
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your firestick. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

Can you tell me the make and model of your wifi router?

Thank you

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Sorry I do not understand what you sent me

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Thanks

Remove the power to it, wait 5 minutes, connect the power then remove the power to the TV and firestick

Wait 5 minutes, connect the power and tell me if it then updates please

Thank you

Ask Your Own E-Readers Question
Customer reply replied 6 months ago
Arris cm 820a
ThanksRemove the power to it, wait 5 minutes, connect the power then remove the power to the TV and firestickWait 5 minutes, connect the power and tell me if it then updates pleaseThank you
Ask Your Own E-Readers Question
Customer reply replied 6 months ago
Ok

Thanks

Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,537
Experience: Avid repairer and trouble shooter of E-Readers
Verified
Richard and 87 other E-Readers Specialists are ready to help you
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Richard
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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