E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

It keeps trying to restart and won't close down. I have over…

Customer Question
It keeps trying to...

It keeps trying to restart and won't close down. I have over 900 titles - is it over full? if so how do i move some of my earlier purchases?

Technician's Assistant: What brand and model of e-reader do you have?

Type Kindle Paperwhite
Serial Number B024 1603 3024 1EG0

Technician's Assistant: How long has this been going on with your Kindle? What have you tried so far?

Usually it just goes slow and I manage to restart it and it works fine. Last night it wouldn't switch off and now it just keeps trying to restart but doesn't quite make it through the process

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

I don't think so - apart from being unable to get it to shut down.

Submitted: 7 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 5 minutes by:
1/19/2018
Electronics Technician: Aric, Technician replied 7 months ago
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 47,787
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own E-Readers Question
Electronics Technician: Aric, Technician replied 7 months ago

The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute).

If this does not cure the issue, try that reset up to THREE TIMES and wait the full minute to see if it reboots.

Ask Your Own E-Readers Question
Electronics Technician: Aric, Technician replied 7 months ago

Let me know what happens once you try those steps please.

Ask Your Own E-Readers Question
Electronics Technician: Aric, Technician replied 7 months ago

Were you able to try those steps? Are you still having the same problem?

Ask Your Own E-Readers Question
Electronics Technician: Aric, Technician replied 7 months ago

If you're still running into problems, then try plugging the Kindle into the charger for 15 minutes, then try the reboot a couple of more times.

Ask Your Own E-Readers Question
Customer reply replied 7 months ago
I've done all that many times in the last 36 hours. No go!! I'm currently trying to reverse joining this as it isn't what i wanted and $52 NZ is far too expensive.
Electronics Technician: Aric, Technician replied 7 months ago

I had no way of knowing that and I'm not privy to billing matters. I will opt out and allow another expert to step in.

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Aric Your Own Question
Aric
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 47,787
47,787 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

Aric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
It won't charge. Paperwhite PaperwhiteSerial Number B024
paperwhite PaperwhiteSerial Number B024 1503 2497 143L … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I can't open any book on my kindle. I get a message that
I can't open any book on my kindle. I get a message that says unable to open and says to delete and download again. It's also very slow when turning pages. It is charged. … read more
Harry
Harry
2,174 satisfied customers
My kindle is locked up with a square as a result of me
My kindle is locked up with a white square as a result of me trying to buy some new books against an old visa card # against my Amazon account I just need to update my visa on file, the last one was c… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
I am unable to access my books on my kindle touch. I was
I am unable to access my books on my kindle touch. I was reading and then it notified me that my books were no longer on my kindle, but they still show in the index. … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
I have a Kindle reader, older version. I purchased a cookbook
I have a Kindle reader, older version. I purchased a cookbook on Amazon and it said that it would be sent to my Kindle but it wasn't. Also, I cannot purchase anything directly from my Kindle. I could … read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I have purchased a new book (The Goldfinch, Donna Tartt} and
I have purchased a new book (The Goldfinch, Donna Tartt} and it was going to automatically sent to my home screen. It has been about an hour and it not arrived. Can you help?… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
purchased book and downloaded message received -unable to open
purchased book and downloaded message received -unable to open the title. tried to download again but message was -already downloaded.… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
my kindle suddenly wont connect to my wifi and wont accept
my kindle suddenly won't connect to my wifi and won't accept my network password (wifi working correctly on other devices)… read more
Cris
Cris
62 satisfied customers
I finished reading my book last night...10:31. Attempted
I finished reading my book last night...10:31. Attempted to see what I might read next...up pops a book I have deleted from the Kindle. Then everything stopped...got a message about going to CLOUD...s… read more
Dan T.
Dan T.
Master Technician
Associate Degree
142 satisfied customers
I recieved my kindle 3.3 as a gift it is a used on not new.
I recieved my kindle 3.3 as a gift it is a used on not new. I have set it back to factory defaults and have restarted it. When I go to registration there is no where to deregister it so I can register… read more
PramitP
PramitP
Self-Employed
Diploma
9 satisfied customers
How do I delete titles and books I do not wish to store? If
How do I delete titles and books I do not wish to store? If i press and hold over a title there is no delete option..... Nick Hunwick… read more
Cris
Cris
62 satisfied customers
Kindle is stuck on a page display and will not change or shut
Kindle is stuck on a page display and will not change or shut down. i tried sliding the power slide across and held it for well over one minute but nothing has changed… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
My kindle fire wont even turn on. I left it charging all
My kindle fire won't even turn on. I left it charging all night-nothing. It has seemed to me that the battery life was quite short-bad battery?… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Bought a new book for my kindle. When I went to open the new
Bought a new book for my kindle. When I went to open the new book, the top of the page showed the title of the last book I read. INothing else showed on the page other than the title of the book at th… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
Today I purchased three new books for my Kindle using the wi-fi
Today I purchased three new books for my Kindle using the wi-fi method, the screen came on indicating they were paid for, etc. but the books do not appear on the main screen to click on and begin read… read more
Cris
Cris
62 satisfied customers
To down load a bk using usb i was told go to manage kindle
To down load a bk using usb i was told go to manage kindle then action bubble thenclick down load and transfer then click save file then locate in My Documents then rt click on the book hit copy then … read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I have 4 Archived books on my Kindle which I want to permently
I have 4 Archived books on my Kindle which I want to permently delate, but are unablr to do so. I have checked the web and there is a method to do this, when I go to my kndle account it does not show … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
As I was reading Baldaccis The Sixth Man, I encountered
As I was reading Baldacci's "The Sixth Man," I encountered a Kindle problem. When I turned the page, I was suddenly in the midst of the book that I had previously completed. Although the Kindle would … read more
Andy Mont
Andy Mont
Researcher
Master\u0027s Degree
251 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x