E-Readers

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It's locked and we can't unlock it. Last night. It's talking…

Customer Question
It's locked and we...

It's locked and we can't unlock it

Technician's Assistant: When could you last access your device?

Last night

Technician's Assistant: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure you don't lose your e-books and other data.

No

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

It's talking to us and it never has done that before

Submitted: 7 months ago.Category: E-Readers
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Answered in 2 hours by:
1/15/2018
Electronics Technician: Richard, Customer Service replied 7 months ago
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,537
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please the model of your device?

Thank you

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Category: E-Readers
Satisfied Customers: 142
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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