E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

I cannot connect - States "Incorrect password". I am away…

Customer Question
I cannot connect -...

I cannot connect - States "Incorrect password". I am away from normal residence . Would that be a factor ?

Technician's Assistant: When could you last access your device?

Last night

Technician's Assistant: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure you don't lose your e-books and other data.

How do I do that ?

Technician's Assistant: The E-Reader Specialist will be able to walk you through that. Anything else you want the E-reader Expert to know before I connect you?

Nope - I just want to download a new book

Submitted: 7 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 2 hours by:
1/15/2018
Electronics Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: E-Readers
Satisfied Customers: 2,837
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I cannot get kindle to upload--i have not used for a time. I
i cannot get ***** ***** kindle to upload--i have not used for a long time … read more
Cris
Cris
62 satisfied customers
2 things: (1) I lost my Kindle while traveling last week. I
2 things: (1) I lost my Kindle while traveling last week. I had about 65 books stored. Can those be transferred to my new Kindle device; (2) I'm having trouble connecting to my wifi. I am using the co… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
The reader does not recognize my username/password for my
The reader does not recognize my username/password ***** my home wifi and thus will not allow me to download any books. It's a Kindle paper white I think. … read more
Cris
Cris
62 satisfied customers
New Zealand. Books in cloud & can't access. 24 hours ago
tried to reset because I couldn't access any books (but not a factory reset) … read more
Harry
Harry
Customer Service
2,837 satisfied customers
I have problems connecting WIFI it says I have incorrect
I have problems connecting WIFI it says I have incorrect password … read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
I am unable to get into the UNLIMITED books program and my
I am unable to get into the UNLIMITED books program and my Kindle indicates in blue to visit somewhere to find out why I cannot log onto the Unlimite books. … read more
Harry
Harry
Customer Service
2,837 satisfied customers
I am having a problem with my Auro I cannot seem to get my
I am having a problem with my Auro I cannot seem to get my last book which was Mary Higgins Clark,s .that I purchased on Jan 7th. Seems I have problems with my WiFi Can you help? … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I have just purchased a new book and cannot get it to
I have just purchased a new book and cannot get it to download. … read more
Harry
Harry
Customer Service
2,837 satisfied customers
I had my kindle replaced due to it shutting off so I'm
Hi I had my kindle replaced due to it shutting off so I'm trying to load on the new one but I have forgotten my password ***** I will lose all the books I downloaded on the new one it recognises my em… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
I changed my wifi name & password for access to new smart
I changed my wifi name & password ***** access to new smart TVs. The new ones don't work on my Kindle, nor do my old ones. What to do? … read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
My kindle is failing me. I seem to frequently reboot it when
my kindle is failing me. I seem to frequently reboot it when I'm in the middle of reading. Or, when I type in my password ***** adds random letters, which then display the error message "Incorrect pas… read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
I just bought a new kindle. It's a small one. It keeps
I just bought a new kindle. It's a small one. It keeps asking for a password. I've used every one I use, but it keeps telling me it's incorrect. I have no idea what it wants. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I reset my kindle last night after trying everyting to
I reset my kindle last night after trying everyting to complete a download last night because a book i was buying stayed on queued for over 2 hours. Now i am having trouble re registering my ID and pa… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
We have just changed our wi-fi and when i enter our new
We have just changed our wi-fi and when i enter our new wi-f- password ***** kindle it comes up as incorrect. The e books I have purchased cannot be downloded to my kindle. … read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
Bought kindle books and are struggling to download books to
Hi , bought kindle books and are struggling to download books to kindle , can you please assist … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a Kindle touch and suddenly last night when I ordered
I have a Kindle touch and suddenly last night when I ordered a new book from Amazon I found taht it had not downloaded (no previous problems) when I checked wi-fi connection I found it was locked and … read more
Cris
Cris
62 satisfied customers
I am a PA resident visiting AZ. I had not used my basic 3G
I am a PA resident visiting AZ. I had not used my basic 3G Kindle in the last several months, though for much of the time it was charging. When I visited AZ last year, the Kindle worked just fine. I t… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I ordered books for kindle last night they have not come through,
I ordered books for kindle last night they have not come through, it says Wi-Fi not able to connect I have entered Password XXXXX keeps saying incorrect… read more
Andy Mont
Andy Mont
Researcher
Master\u0027s Degree
251 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x