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My screen is black, can't see anything? A few hours ago. I…

Customer Question
My screen is black...

My screen is black, can't see anything?

Technician's Assistant: When did you last charge your e-reader?

A few hours ago

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

I tried and it may be coming up.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

It's still realdark

Submitted: 6 months ago.Category: E-Readers
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Answered in 18 minutes by:
1/9/2018
Electronics Technician: Aric, Technician replied 6 months ago
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 47,539
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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Electronics Technician: Aric, Technician replied 6 months ago

The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute).
If this does not cure the issue, try that reset up to THREE TIMES and wait the full minute to see if it reboots.

If you're still running into problems, then try plugging the Kindle into the charger for 15 minutes, then eject it and try the reboot a couple of more times.

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Customer reply replied 6 months ago
Thank you, ***** ***** try that.
Electronics Technician: Aric, Technician replied 6 months ago
You're welcome and let me know what happens please.
Ask Your Own E-Readers Question
Customer reply replied 6 months ago
I tsried all that and no luck, the screen is brownish now.
Electronics Technician: Richard, Customer Service replied 6 months ago
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,276
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Can you tell me please which model Kindle you have?

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Customer reply replied 6 months ago
It's working now, really not sure what I did, tried all kinds of things! Thank you for your help.
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Satisfied Customers: 47,276
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