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My wife's Kindle paperwhite died this morning so I went out…

Customer Question
My wife's Kindle paperwhite...

My wife's Kindle paperwhite died this morning so I went out and bought a new one. I am in the process of getting It registered and ran in to the problem of giving it our username and Password. Is there some way of determining what these are since I was not connected with setting it up several years ago.

Technician's Assistant: When did you last charge your Kindle?

I tried charging the old paperwhite last Sunday. The thing came back with a error message early Monday saying something had occurred and to let it sit. I unplugged it and It did not function. I now have the old one plugged in and the screen has a picture of a boy under a tree that will not change.

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

I have pressed and held the power button for up to 2 minutes. The screen goes black and the white the goes back to the boy sitting under the tree

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Like I said, I bought a new one this morning and need to get it connected to our account.

Submitted: 6 months ago.Category: E-Readers
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Answered in 5 minutes by:
1/9/2018
Electronics Technician: Michael Hannigan, Engineer replied 6 months ago
Michael Hannigan
Category: E-Readers
Satisfied Customers: 11,888
Experience: 25+ Years Experience in Computers and Electronics. E-Reader Expert.
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Hello. My name is***** will be helping you with your question today. Please give me a moment to review your question and respond.

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Electronics Technician: Michael Hannigan, Engineer replied 6 months ago

Are you able to log into Amazon.com if you go tot he website http://amazon.com

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