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It is frozen. I pressed the restart button for 45 second.
it is frozen. I pressed the restart button for 45 second. the screen went blank and the picture with the tree comes up. The name kindle on top of the screen is not black. and nothing happens. I left i… read more
Anthony_Infotech
Anthony_Infotech
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Vocational, Technical or Trade Scho
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Brand new 32G paperwhite every thing in spanish JA: How long has this been going on with your Kindle? What have you tried so far? Customer: Held power button sixty seconds, boys under tree JA: Anythin… read more
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Just bought Kindle paperwhite....my wife and I share an
just bought Kindle paperwhite....my wife and I share an amazon account...however we have separate kindle accounts...do I de-register and use my kindle account? … read more
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Stuck on the kindle page boy under a tree no response when
stuck on the kindle page boy under a tree no response when control button held down kindle fully charged … read more
Aparna Indresh
Aparna Indresh
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I cannot get rid of unwanted books since Kindle went to the
I cannot get rid of unwanted books since Kindle went to the new format, the one that is blue and black with a young boy sitting up under a tree reading. If you can't help me I will have to drop Kindle… read more
Harry
Harry
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I bought a new kindle and am trying to register it in my
I bought a new kindle and am trying to register it in my wife's amazon account. She has died, but all our joint books are in her account. I thought I had her password, but it fails. I need to register… read more
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Suhasini Velu
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I have a Kindle (Papperwhite) and just bought 2 more. One
Hi, I have a Kindle (Papperwhite) and just bought 2 more. One for each of my 2 boys. The are 11 and 12 years old. … read more
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My Kindle has broken. I have bought a new one and want to
My Kindle has broken. I have bought a new one and want to egister with Amazon and transfer my library. I am having difficulty registering. … read more
Richard
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My Paperwhite has completely died, it will show the Kindle
My Paperwhite has completely died, it will show the Kindle logo but then nothing. O have tried charging it over night and with a different charging system,bstill nothing … read more
Anthony_Infotech
Anthony_Infotech
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My paperwhite won't start. Tried rebooting but it just sits
My paperwhite won't start. Tried rebooting but it just sits there with the kindle tree and occasionally flashes like it is trying to reboot but goes back to the tree. … read more
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Just bought a Kindle Paperwhite and I am having difficulty
Just bought a Kindle Paperwhite and I am having difficulty linking it to my Kindle Fire so that I can transfer books … read more
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I have just bought a 2nd kindle and are having trouble
I have just bought a 2nd kindle and are having trouble registering it under my previous details … read more
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Josh
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I can,t get my new kindle to register, it,s a paperwhite and
I started this morning and I have done no troubleshooting. I,m not very sauvey … read more
Josh
Josh
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My paperwhite has become very slow, especially when I turn
My paperwhite has become very slow, especially when I turn it on. Then I get a message saying there is a problem but it eventually comes on. … read more
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I have a Kindle modelD00901 which I love, but it froze, with
I have a Kindle modelD00901 which I love, but it froze, with Alexndre Dumas on the screen and nothing I can do will open it up and shake him off. So in looking around I decided to buy a Paperwhite, wh… read more
Steve G.
Steve G.
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Have had my kindle for a couple of months and all was going
Have had my kindle for a couple of months and all was going well. Then turned it on in the morning and half the screen was inked our with very slight vertical colums of different shades of grey. I hav… read more
AnswerManRob
AnswerManRob
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I accidently put too much weight on the corner of my Kindle
I accidently put too much weight on the corner of my Kindle and now the screen in the upper left hand corner has turned black. I can still read the lower half of the book I am reading. Help!… read more
Andy Mont
Andy Mont
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I dropped my kindle and now it will not turn. I get the green
I dropped my kindle and now it will not turn. I get the green light but it will not stay on or show anything on the screen. The reading light on the case still works.… read more
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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