E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

I need to change my credit card numbers. I have a new card…

Customer Question
Hello, I need to...

Hello, I need to change my credit card numbers. I have a new card and the pass word I have will not take

Technician's Assistant: What brand and model of e-reader do you have?

Kindle

Technician's Assistant: How long has this been going on with your Kindle? What have you tried so far?

I tried to change it on the computer but the pass word I have it will not take

Submitted: 6 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 5 minutes by:
1/9/2018
Electronics Technician: Nathan, Technician replied 6 months ago
Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 30,738
Experience: Nook, kindle & ipad expert
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Ask Your Own E-Readers Question
Electronics Technician: Nathan, Technician replied 6 months ago

The likely issue is that you have a card on file for your amazon account, but had been making purchases via the amazon website. If you didn't specifically associate a particular card with the kindle, or configure one to a one click setting for the kindle then you could face this issue.

There are a few easy steps to fix this though.

From your amazon account page on the computer, on amazon.com.au

First, go to Manage Payment Options

there you can be sure your card/bank info is correct (right address, valid expiration date, etc)

From there, go to Manage Your Content and Devices

On this page, click on the SETTINGS tab at the top right,

then you can from there set a default card to be used for one click purchases on the kindle.

Under Kindle Payment Settings, click on the Edit Payment Method button, and you can set the card you want used for your kindle purchases.

After that, reboot the kindle by pressing/sliding and holding the power button for 20+ seconds, and it should operate normally from there.

Thanks,

Nathan

Ask Your Own E-Readers Question
Electronics Technician: Nathan, Technician replied 6 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 30,738
30,738 Satisfied Customers
Experience: Nook, kindle & ipad expert

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I just purchased a new reader and in setting up my account
I just purchased a new reader and in setting up my account it told me I had already had an account but I have forgotten my pas word … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I had to change my credit card as the previous one was
I had to change my credit card as the previous one was hacked. I have changed the card no. on Amazon and it shows changed on my kindle but will not allow me to validate the number or to purchase any b… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Need to change my credit card details for my purchases on
need to change my credit card details for my purchases on kindle … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My credit card was hacked and I have a new card and number.
My credit card was hacked and I have a new card and number. I can change the expiry date and year on my kindle when I am given the 'update' option, but cant change the card number … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have been trying to update my credit card number in Kindle
I have been trying to update my credit card number in Kindle but, the cursor does not go up to the number line. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Thath, About 10 years-Kindle. The problem is I have changed
About 10 years-Kindle White. The problem is I have changed the card yo use omn my computerr as instructed , rebooted the Kindle but it still doesn't show the new card. My problem seems to be I have 2 identities on Amazon as the Kindle and computer aren't linked? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I need to change my credit card number. My credit card is a
No problem, but need to change to my new credit card. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I need to change my credit card number. hp pavilion 4 years
I need to change my credit card number. JA: What's the make/model of your device? How old is it? Customer: hp pavilion 4 years old JA: How long has this been going on? What troubleshooting have you tr… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have changed the network connection. Now my kindle
I have changed the network connection. Now my kindle requests a password. It does not respond to the new nor to the old pass word … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have an old kindle and can no longer remember the pass
I have an old kindle and can no longer remember the pass word … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Need to enter my new router name and pass word, kindle
need to enter my new router name and pass word JA: What's the make/model of your device? How old is it? Customer: kindle touch JA: How long has this been going on? What troubleshooting have you tried?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have a NEW credit card number. do I make the change, I
I have a NEW credit card number. Hoe do I make the change … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have had my Kindle years. Recently my credit card expired
I have had my Kindle for several years. Recently my credit card expired and I went on Amazon and updated it. However, when I try to purchase a book on my Kindle it keeps showing the old expiration dat… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
I have bought a new Kindle and I need to reactivate my account
I have bought a new Kindle and I need to reactivate my account to register the new Kindle. Tried in store via WIFI. No WIFI where I am in Queensland Australia. Can I activate the Kindle through the co… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My kindle still only has my old credit card number
My kindle still only has my old credit card number and declines any book I order. Please this situation. th newew credit card number is: xxxxxxxxxxxxxxxxxxxxxxx. I also have a paperwhite kindle which … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I opened my kindle paperwhite and when I slid the bar across
I opened my kindle paperwhite and when I slid the bar across a numbered square came up and told me to enter pin. The problem is that I have never put a pin into this kindle except for the last 4 numbe… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I am having a of a time changing my password, my address
I am having a hell of a time changing my password, my address and updating my cards at the same time. I just bought a new Kindle (paperwhite) that is presently charging. I'll try to sign in later. Car… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
i have forgotten my pass word and the site that requires that
i have forgotten my pass word and the site that requires that helps find it will not accept my information. Credit card las 4 digits 2972 and zip code 63703. I know I'm getting forgetfull but those nu… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x