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Related E-Readers Questions
When I get on Kindle I am hearing a voice that I cannot
When I get on Kindle I am hearing a voice that I cannot disconnect from. Also, there is a green outline around the page so that I am unable to scroll to the next page. It appears locked. … read more
Josh
Josh
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Associate Degree
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Screen is stuck on the face page, doesn't allow me to swipe
screen is stuck on the face page, doesn't allow me to swipe the screen and access my library. it is fully charged … read more
Ameen Khan
Ameen Khan
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I was on a trip about 6 months ago and my Kindle wouldn't
Hey Pearl, I was on a trip about 6 months ago and my Kindle wouldn't open. When I got home I work with Kindle tech support and the tech found MANY viruses on my laptop which caused my Kindle Paperwhit… read more
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Josh
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My Kindle Fire won't let me do the slide to pen it. Not sure
My Kindle Fire won't let me do the slide to pen it. … read more
Nathan
Nathan
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My kindle won't open, Started last night - all I have done
Started last night - all I have done is to hold the on/off switch for 15-20 Seconds. I get an opening screen and a power off dialog box that asks whether I wish to cancel or shut down my kindle - I push down the "button" and nothing happens. … read more
info tech
info tech
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Vocational, Technical or Trade Scho
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My kindle just quit working. It wouldn't swipe and it won't
My kindle just quit working. It wouldn't swipe and it won't take a charge. How do I exchange it for a new one? Thanks. Heidi Thompson … read more
Richard
Richard
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I've tried the steps to recharge my paper but it won't stay
I've tried the steps to recharge my paper white but it won't stay charging. The ***** *****ght will not always stay on. It did for a full night, and a half day, but just doesn't charge. I'm lost worko… read more
Pete
Pete
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A whilw ago after I had charged my Kindle overnight and had
A whilw ago after I had charged my Kindle overnight and had been reading for about half an hour, it suddenly wouldn't allow me to advance to the next page. In fact it won't respond to any input. I can… read more
Aric
Aric
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Run A/V and repair business for over
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My kindle paperwhite wont allow me to swipe and advance to
my kindle paperwhite wont allow me to swipe and advance to the next page … read more
Viet -MS Office Tech
Viet -MS Office Tech
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How do I unlock Jessies 5th kindle, Kindle fire abt 2 years
How do I unlock Jessies 5th kindle JA: What's the make/model of your device? How old is it? Customer: Kindle fire abt 2 years old JA: How long has this been going on? What troubleshooting have you tri… read more
Nathan
Nathan
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Was in the process of reading a book on kindle and swiped to
Was in the process of reading a book on kindle and swiped to get next page and the screen froze. Now screen only swipes intermittently. … read more
Cris
Cris
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I dropped my Kindle on the floor and now it isn't working.
I dropped my Kindle on the floor and now it isn't working. It turns on, but nothing else will work. … read more
RandyNetwork Tech
RandyNetwork Tech
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My Black and Whitand will not swipe to next page. Plus the
My Black and Whitand will not swipe to next page. Plus the Kindle is not opening all the time. It was working fine early thyis morning. Started a new book has not worked correctly since. Hope I make s… read more
Benimur
Benimur
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I hae a Kindle I bought on Amazon. I have read several books
I hae a Kindle I bought on Amazon. I have read several books on it and now it won't open. I charged it because it wouldn't open, thinking a low charge might be the problem, but it still won't work. It… read more
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My fire wouldn't open, pushed a bunch of buttons, now the
My fire wouldn't open, pushed a bunch of buttons, now the screen in surrounded by a green light and if I punch something it talks but won't open. Would like to get back to normal. … read more
Dr. Fix-It
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Sorry lost you.. my kindle will turn on and the screen comes
Sorry lost you.. my kindle will turn on and the screen comes up but it will not slide to open.… read more
Viet -MS Office Tech
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My Kindle power switch moves just fine, but the green light
My Kindle power switch moves just fine, but the green light is staying on all the time. The only thing that it does is go from the screen saver to one single window. Won't go beyond that. I can get it… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
9,490 satisfied customers
My Kindle Fire got wet but still worked fine for a day but
My Kindle Fire got wet but still worked fine for a day but now when I turn it on it goes to the yellow "swipe" but when I try to swipe it it won't move and eventually goes to a page that shows the boo… read more
AnswerManRob
AnswerManRob
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Bachelor's Degree
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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