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My Kindle was working just fine one day and the next it

Customer Question
Hi, my Kindle was...

Hi, my Kindle was working just fine one day and the next it won't turn on. It's stuck on the screen you swipe to start reading. Any clues?

Technician's Assistant: When did you last charge your Kindle?

I charged it just before that happened. I charged it again and still wouldn't do anything.

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

Yes

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

I don't think so.

Submitted: 6 months ago.Category: E-Readers
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Answered in 1 minute by:
1/8/2018
Electronics Technician: Aric, Technician replied 6 months ago
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 47,532
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
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I'm reviewing your details and will reply shortly.

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Electronics Technician: Aric, Technician replied 6 months ago

The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute).

If this does not cure the issue, try that reset up to THREE TIMES and wait the full minute to see if it reboots.

If you're still running into problems, then try plugging the Kindle into the charger for 15 minutes, then eject it and try the reboot a couple of more times.

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Electronics Technician: Aric, Technician replied 6 months ago

Let me know what happens once you try those steps.

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