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One of my games keep cutting itself off. The kindle fell hot…

Customer Question
One of my games...

One of my games keep cutting itself off. The kindle fell hot on the back. Have had kindle for about 5+ yearz

Technician's Assistant: How long has this been going on with your Kindle? What have you tried so far?

It has been worst as time has gone on. Have not tried anything. Don't no what to do

Submitted: 6 months ago.Category: E-Readers
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Answered in 2 minutes by:
1/8/2018
Electronics Technician: Josh, Technician replied 6 months ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 21,964
Experience: E-reader expert
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Please press and hold down the power button for 25-30 seconds until the Kindle restarts
If that does not work, then please respond back and let me know so I can continue to troubleshoot.

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Customer reply replied 6 months ago
Do I cut the kindle off?
Customer reply replied 6 months ago
I have done that before. But it still doesn't work.
Electronics Technician: Josh, Technician replied 6 months ago

Does it only happen with one game?

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Customer reply replied 6 months ago
The game is also slow
Electronics Technician: Josh, Technician replied 6 months ago

Have you tried removing the game, restarting the Kindle, then adding the game back?

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Customer reply replied 6 months ago
No I don't want to lose the level on the game
Electronics Technician: Josh, Technician replied 6 months ago

Unfortunately, that is the next step.

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Customer reply replied 6 months ago
Ok how do get you back
Electronics Technician: Josh, Technician replied 6 months ago

You can use the link in your email or go back to justanswer.com

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Customer reply replied 6 months ago
Ok
Electronics Technician: Josh, Technician replied 6 months ago

Thank you

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Customer reply replied 6 months ago
How do I take down
Electronics Technician: Josh, Technician replied 6 months ago

Take down what?

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Customer reply replied 6 months ago
The game
Electronics Technician: Josh, Technician replied 6 months ago

Do you mean delete/uninstall?

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Customer reply replied 6 months ago
Is that what you said. Right
Electronics Technician: Josh, Technician replied 6 months ago

Which model Kindle do you have?

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Customer reply replied 6 months ago
I think it is a Kindle fire. It has amazon on the back. It was given to me for gift
Customer reply replied 6 months ago
Are you still there?
Electronics Technician: Josh, Technician replied 6 months ago

Hold down your finger on the game and you should see the option to uninstall/delete.

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Electronics Technician: Josh, Technician replied 5 months ago

Hello!

I just wanted to take a moment to check back with you to see if you need more assistance. If you are all set, I would appreciate it if you could take a moment to rate my service with 5 stars, at the top of the page. If you need further assistance, just let me know using the reply box provided so we can work together to solve the issue.

Thank you!

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