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My kindle will not take a charge. this happened once before…

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My kindle will not...

My kindle will not take a charge. this happened once before and i was told to press the button the back and it restarted. It won;t do that this time.

Technician's Assistant: How long has this been going on with your Kindle? What have you tried so far?

This has been this way for about a week. The only thing I tried was to press the button in the back. But it doesn't help.

Submitted: 1 month ago.Category: E-Readers
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Answered in 3 minutes by:
1/8/2018
Electronics Technician: Nathan, Technician replied 1 month ago
Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 28,068
Experience: Nook, kindle & ipad expert
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up. Note that you may need to repeat this process 4-5 times for the reset to take effect. Let me know if the problem persists, we can then try some further steps.

Thanks,

Nathan

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Customer reply replied 1 month ago
I have tried this several times and nothing happens.
Electronics Technician: Nathan, Technician replied 1 month ago

What is the model of the kindle?
Note that you need to do this at least 5 times, and making sure you're using the power button (not volume, not the button on the back).

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Customer reply replied 1 month ago
No thank you. I would rather try to fix it this way. I don't hear well.
Electronics Technician: Nathan, Technician replied 1 month ago

I'm not asking for anything else.

You are seeing an automated ad by the site for a call or remote session. It is not sent by me. This is optional and may be ignored if you wish.

To continue here, please respond to my earlier message:

What is the model of the kindle?Note that you need to do this at least 5 times, and making sure you're using the power button (not volume, not the button on the back).

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Customer reply replied 1 month ago
There is no other button on this kindle. It is about 5 years old. It came out before the Fire model.
Electronics Technician: Nathan, Technician replied 1 month ago

Well you were mentioning something on the back,

so just to be clear I'm referring to the power button (used to turn it on/off), which is located on the bottom edge of the kindle.

If the kindle still isn’t working properly, the next step will be a deeper level reset. Plug the kindle into computer via usb cable, and leave it there to try charging via the computer for at least 2 hours, then (still plugged into computer usb) press and hold power button for 60+ seconds, and release. The kindle will take 3-5 minutes to reload it's internal firmware. If it doesn't turn back on by itself, press power once to turn it on.

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Customer reply replied 1 month ago
Will any usb cable do? I don't have any connected to this kindle.
Electronics Technician: Nathan, Technician replied 1 month ago
You can use the one that came with the kindle. It is half of the charger cord it separates from the wall plug.
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Customer reply replied 1 month ago
Ok. I realized the cable that I have been using could be plugged into the computer so I have done what you advised. Now I have to wait 2 hours to see if it works. I will then get back to you.
Electronics Technician: Nathan, Technician replied 1 month ago

Thank you

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Customer reply replied 1 month ago
Are you still there?
Electronics Technician: Nathan, Technician replied 1 month ago

Yes, I'm waiting for you to charge it via usb for a few hours, and you may then reply back here at that point.

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Customer reply replied 1 month ago
ok. thanx.
Electronics Technician: Nathan, Technician replied 1 month ago

You're welcome

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Customer reply replied 1 month ago
Hello Nathan, It's been 2 1/2 hours since I pliugged in the kindle to the computer. It is still showing orange which means it is not yet charged. When I check it on the computer it says to reformat it but if I do they tell me that I will lose all data, Does that mean that I'll lose all the books I have on there?
Customer reply replied 1 month ago
Hello Nathan, It's been 2 1/2 hours since I plugged in the kindle to the computer. It is still showing orange which means ti is not yet fully charged. When I check it on the computer it says to reformat it but if I do they tell me that I will lose all data. Does that mean that I'll lose all the books I have on there?
Electronics Technician: Nathan, Technician replied 1 month ago

Thank you for the update. My apologies for the delay. The site is not quite instant, but please try to send only a single response and allow me time to receive it and respond back; multiple messages can get lost in the queue and further delayed.

Just ignore what is on the screen, you don't need to format. I would leave it on there to continue charging, even for several more hours, it won't hurt anything, and let me know how it looks at that point.

Thank you,

Nathan

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Electronics Technician: Nathan, Technician replied 1 month ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

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