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I've updated my iPhone and managed to hook into Amazon

Customer Question
Hi Pearl I've updated...

Hi Pearl I've updated my iPhone and managed to hook into Amazon again, but the library is showing only 3 book, recently purchased. I want to retreieveall my downloaded purchases.

Technician's Assistant: What Amazon model do you have?

Kindle for IPhone

Technician's Assistant: How long has this been going on with your Kindle? What have you tried so far?

Just today after updating to new model phone. I can see all the purchases on my Amazon history - how can I re-download them?

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Nope,. I don't think so

Submitted: 4 months ago.Category: E-Readers
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Answered in 29 minutes by:
1/8/2018
Electronics Technician: Harry, Customer Service replied 4 months ago
Harry
Harry, Customer Service
Category: E-Readers
Satisfied Customers: 2,004
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago
what response???? This is a dodgy system....
Electronics Technician: Harry, Customer Service replied 4 months ago

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago
The same response every time - it's a robot!
Electronics Technician: Harry, Customer Service replied 4 months ago

No, I am a human.

Did you read the reply? Do you still need help?

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Customer reply replied 4 months ago
the reply was this - again!
"Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know"This is getting nowhere. Have YOU read my question?
Electronics Technician: Harry, Customer Service replied 4 months ago

Yes, I have. I will assume that you still need help even though you have not replied to my question.

Did you sign into your Amazon account on your iPhone that has all of the books?

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Customer reply replied 4 months ago
Only 3 titles appear tehre. I can log onto the Amazon My Account & see them all listed. I've tried the "Deliver" process again but nothing has arrived
Customer reply replied 4 months ago
My day is finished. I'll look for a reply tomorrow. Thanks, Harry
Electronics Technician: Harry, Customer Service replied 4 months ago

Have you tried deleting the app then adding it back?

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Dan T.
Dan T.
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Category: E-Readers
Satisfied Customers: 142
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Experience: DoD master electronics technician

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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