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Will not wake up. I do not have that info....it is an older…

Customer Question
Will not wake up ...

Will not wake up

Technician's Assistant: What brand and model of e-reader do you have?

I do not have that info....it is an older model...7 years old. I haven't had it on for a while. Plugged in over night...green light was on. Got it to open yesterday. Now it will not respond when I slide the switch.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

I did plug it in again this afternoon...thinking maybe the battery is bad but now will not open.

Submitted: 6 months ago.Category: E-Readers
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Answered in 4 minutes by:
1/7/2018
Electronics Technician: Randy Boman, Technician replied 6 months ago
Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 10,502
Experience: E-Reader Technician
Verified
Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!This may be caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Press and hold the power switch for a full 40 seconds, even after the screen goes black, then release.Then press the power button to restart if the device does not start up again on its own.
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Customer reply replied 6 months ago
have tried two times with no change....the green light comes on for a few seconds but the screen never goes black just stays on the kindle home page.
Customer reply replied 6 months ago
Thank you Randy. I will go to Amazon directly. Have a good day.
Customer reply replied 6 months ago
no phone call.
Electronics Technician: Randy Boman, Technician replied 6 months ago
Okay,
Your welcome.
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