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I have had an ereader for a few years. Until this weekend,

Customer Question
I have had an...

I have had an ereader for a few years. Until this weekend, when I tried to apply a Kobo gift card to my account I did Not realize that my Kobo account was attached to an email address that I no longer have. It was a company email and I am no longer with that company. I do not remember the password, but it doesn't matter because I wouldn't receive a text, or email with a reset option anyway. My phone number has also changed. I signed out of that account and opened a new account and have now lost all my books!! And I have hundreds. How do I get them back and onto my current account.

Technician's Assistant: When could you last access your Kobo device?

I have never stopped using it. When I purchase a book I go through the bookstore on my

Technician's Assistant: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure you don't lose your e-books and other data.

Kobo

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

That's it

Submitted: 6 months ago.Category: E-Readers
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Answered in 8 minutes by:
1/7/2018
Electronics Technician: Josh, Technician replied 6 months ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 21,939
Experience: E-reader expert
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

Ask Your Own E-Readers Question
Customer reply replied 6 months ago
you don't know anything about Kobo?
Customer reply replied 6 months ago
The site said you knew about Kobo. I would like my 5.00 refund
Customer reply replied 6 months ago
This site us deceitful. I am going to report it. My VISA had better not be charged a cent! I am outraged at your deceitful advertising!
Customer reply replied 6 months ago
The question is closed???? You are thieves!!!! Do not charge my Visa card or I willl report this frau
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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